BDRSuite for MSP – Frequently Asked Questions

BDRSuite for MSP – Frequently Asked Questions

General Overview

What is BDRSuite for MSP?

BDRSuite’s MSP Backup Solution is a comprehensive backup and disaster recovery platform designed specifically for Managed Service Providers (MSP), Cloud Service Providers (CSP), Hosting Service Providers (HSP) & other IT Solution/Service Providers. Whether MSPs prefer on-premise, remote, hybrid or cloud backup solutions, BDRSuite caters to diverse needs. It also offers a range of features tailored to meet the unique needs of MSPs, allowing them to efficiently manage and protect their clients’ data.

How can MSPs get started with BDRSuite?

MSPs can easily get started with BDRSuite’s MSP Backup Solution by following these steps:
1. Sign Up as an MSP Partner: Visit the BDRSuite MSP Partner Portal and sign up to become an MSP partner.
2. Choose Your Deployment Option:
  1. Self-Hosted (BDRSuite): Download and Deploy the solution on-premises for full control over your backup infrastructure.
  2. Cloud-Hosted (BDRCloud): Sign-up and Opt for a cloud-based backup solution for hassle-free management and scalability.
3. Explore Features:
  1. Test the platform’s capabilities, including multi-tenant management, automated backups, disaster recovery, and self-service portals.
  2. Request a live demo to see the solution in action or get deployment assistance for a smooth setup.
4. Leverage Support and Training:
  1. Access comprehensive documentation, video tutorials, and webinars to get up to speed quickly.
  2. Reach out to BDRSuite’s dedicated technical support team for assistance with onboarding, configuration, or troubleshooting.
5. Onboard Clients:
  1. Use the centralized management console to add clients, configure backup policies, and set up customizable service plans.
  2. Rebrand the platform with your MSP’s logo and branding.
6. Start Offering Services: Begin providing Backup as a Service (BaaS), Disaster Recovery as a Service (DRaaS), and other data protection solutions to your clients.

What Platforms Does BDRSuite Support for MSP Backups?

BDRSuite supports various platforms, including:

  1. File & Folder Backup: Windows, Linux, Mac, NAS

  2. Disk Image Backup: Windows

  3. SaaS Backup: Microsoft 365, Google Workspace

  4. Agentless VM Backup: VMware, Hyper-V, Proxmox, KVM, oVirt

  5. Agentless Cloud VM Backup: AWS, Azure

  6. Database Backup: MS SQL Server, MySQL, PostgreSQL

  7. Application Backup:
     MS Exchange, MS SharePoint

 Learn more about BDRSuite

What MSP features does BDRSuite offer?

BDRSuite offers MSPs features like:
  1. Multi-tenant architecture
  2. Centralized management console
  3. Customizable service plans
  4. Branding
  5. PSA Integration & WebServices API
  6. Flexible billing and pricing models
  7. Automated monitoring and reporting

Why Should MSPs Choose BDRSuite?

BDRSuite is purpose-built for Managed Service Providers (MSPs), offering a powerful, flexible, and scalable backup and disaster recovery solution. Here’s why MSPs should choose BDRSuite:

  1. Flexible Pricing: BDRSuite provides pay-as-you-go and subscription-based pricing models with no upfront costs or long-term contracts, making it cost-effective and scalable for MSPs of all sizes.
  2. Multi-Tenancy: Manage multiple clients seamlessly from a single, centralized console while maintaining complete isolation between client accounts.
  3. Robust Security: Protect client data with AES-256 encryption, immutable backups, multi-factor authentication (MFA), and role-based access control (RBAC).
  4. Wide Range of Support: Backup virtual, physical, cloud, and SaaS workloads, including VMware, Hyper-V, AWS, Azure, Microsoft 365, and Google Workspace.
  5. Custom Branding: Co brand the solution with your logo to offer a fully branded experience to your clients.
  6. Automation and Efficiency: Streamline operations with automated backup scheduling, monitoring, reporting, and disaster recovery.
  7. Scalability: Easily scale your services to support unlimited clients and workloads as your business grows.
With BDRSuite, MSPs can deliver reliable, secure, and customizable backup and disaster recovery services, ensuring client satisfaction and business growth.

What sets your BDRSuite's MSP Backup Solution apart from competitors in the market?

BDRSuite is the ideal backup solution for MSPs, offering flexible on-premise, remote, hybrid, and direct-to-cloud backup options. It allows MSPs to use their own infrastructure, their clients' infrastructure, private clouds, public clouds, or BDRCloud for secure data management and storage.
What truly sets BDRSuite apart is its unmatched cost-effectiveness. While delivering industry-leading features and performance, it surpasses competitors by providing highly efficient and affordable backup solutions.
Additionally, BDRSuite’s MSP partner program is designed to meet the unique needs of MSPs, offering exclusive benefits and resources to drive their success.

Multi-tenant features

What multi-tenant features does BDRSuite offer for MSPs?

BDRSuite provides a fully multi-tenant architecture, allowing MSPs to create and manage multiple customer accounts with isolated backup policies, storage, and access controls.

Can MSPs centrally monitor all customer backups?

Yes, MSPs can use BDRSuite's Self-Hosted (BDRSuite) and Cloud-Hosted (BDRCloud) management console to monitor backup jobs, storage usage, and alerts across all customer accounts from a single dashboard.
Access the Portal

Can MSPs manage multiple clients from a single console?

Yes, BDRSuite provides a centralized multi-tenant console that allows MSPs to manage backups, disaster recovery, and monitoring for all their clients from a single interface.

Branding and User Management

Can MSPs customize the branding of self-service portals?

Yes, MSPs can co-brand the self-service portals with their logo, theme, and color scheme to provide a seamless customer experience.
Can MSPs Provide Different Access Levels to Users?

Yes, MSPs can configure role-based access control (RBAC) to provide different levels of access to users. Customers can be granted access to a self-service portal , where they can:

  1. Monitor backup jobs and statuses.
  2. Initiate data restores for files, folders, or entire systems.
  3. Manage their own backup settings, such as schedules and retention policies.

This ensures that clients have the necessary control over their data while maintaining security and compliance. MSPs can also define granular permissions for their internal teams to restrict access to sensitive operations and reports.

 Learn more about BDRSuite’s user management

Can MSPs customize backup schedules for different clients?

Yes, MSPs can create and manage customized backup schedules tailored to each client’s specific needs, ensuring optimal data protection and minimal disruption.

Scalability and Flexibility

Is BDRSuite scalable for MSPs with growing client bases?

Absolutely. BDRSuite is designed to scale with your business, supporting an unlimited number of clients and workloads, making it ideal for MSPs of all sizes.

Does BDRSuite offer flexible pricing for MSPs?

Yes, BDRSuite provides flexible pricing models, including pay-as-you-go and subscription-based plans, allowing MSPs to tailor pricing to their clients’ needs.

Data Protection and Disaster Recovery

How does BDRSuite help MSPs ensure data protection for their clients?

BDRSuite provides:
  1. Automated backups for virtual, physical, and cloud environments
  2. Application-aware backups for critical workloads
  3. Incremental and forever-incremental backups to save storage space
  4. Backup verification and integrity checks

What disaster recovery features does BDRSuite offer for MSPs?

BDRSuite provides MSPs with:
  1. Instant VM recovery
  2. Bare-metal recovery for physical servers
  3. Replication to remote sites or cloud
  4. Reliable Recovery point objectives (RPOs) and recovery time objectives (RTOs)

Can MSPs create customized disaster recovery plans in BDRSuite?

Yes, MSPs can create and manage customized disaster recovery plans for each client.

Does BDRSuite support failover and failback for MSP clients?

Yes, BDRSuite supports both failover (switching to a backup system during an outage) and failback (returning to the primary system after the issue is resolved), ensuring seamless business continuity.

Security and Compliance

How does BDRSuite ensure data security for MSP clients?

BDRSuite ensures data security through:
  1. End-to-End Encryption (AES-256)
  2. Role-Based Access Control (RBAC)
  3. Immutable Backups
  4. Multi-Factor Authentication (MFA)
  5. Secure Data Transmission (SSL/TLS)
  6. Tamper-Proof Audit Logs

Can MSPs use BDRSuite to help clients meet compliance requirements?

BDRSuite supports major compliance standards, including GDPR, HIPAA, SOX, ISO 27001, and FIPS 140-2, by offering AES-256 encryption, data retention policies, immutable backups, and audit logs. These features ensure secure backup, recovery, and regulatory compliance, helping MSPs safeguard client data and meet industry regulations.

Does BDRSuite support immutable backups for ransomware protection?

Yes, MSPs can configure immutable backups to prevent data deletion or modification by ransomware.

Automation and Efficiency

Can MSPs automate backup job creation for new customers?

Yes, BDRSuite allows MSPs to use backup policy templates and bulk configuration tools for quick deployment.

Does BDRSuite support remote agent deployment for MSP customers?

Yes, MSPs can deploy backup agents remotely using silent installation scripts or RMM tools.

Can MSPs set up automated backup verification for customers?

Yes, BDRSuite includes automated backup verification to ensure data integrity and successful recovery.

Does BDRSuite provide API-based automation for backup workflows?

Yes, MSPs can use APIs to integrate backup workflows with other MSP tools.

Reporting and Monitoring

Does BDRSuite support automated reports for MSPs and customers?

Yes, MSPs can generate and schedule automated reports on backup status and failure alerts, which can be sent to both internal teams and customers.

Can MSPs customize reports for their customers?

Yes, MSPs can generate custom backup reports with branding and scheduled email delivery.

How does BDRSuite help MSPs with SLA compliance?

BDRSuite provides real-time monitoring, SLA-based alerts, and detailed reports to help MSPs meet contractual obligations.

Support and Training

What kind of support does BDRSuite offer to MSPs?

BDRSuite provides MSPs with:

  • Dedicated technical support

  • Comprehensive documentation and training resources

  • Regular software updates and feature enhancements

Does BDRSuite offer dedicated account managers for MSPs?

Yes, BDRSuite provides dedicated account managers to assist MSPs with onboarding, technical support, and strategic planning.

Can MSPs access 24/7 support for BDRSuite?

Yes, BDRSuite offers 24/7 technical support to ensure MSPs can resolve issues and provide uninterrupted services to their clients.

What training resources does BDRSuite offer for MSPs?

BDRSuite provides MSPs with:

  • Comprehensive documentation

  • Video tutorials and webinars

  • Dedicated onboarding and training sessions

Learn more about BDRSuite Learning Centers for MSPs

Does BDRSuite Support Any Communities?

Yes, BDRSuite actively supports and engages with its user community through various platforms and initiatives. These communities provide a space for users, including MSPs, to share knowledge, ask questions, and stay updated on the latest developments. Here’s how BDRSuite supports its communities:

1. BDRSuite User Community: A dedicated platform for users to discuss features, troubleshoot issues, and share best practices.  BDRSuite User Community
2. Knowledge Base and Documentation: Comprehensive guides, FAQs, and troubleshooting articles to help users get the most out of BDRSuite.  BDRSuite Knowledge Base
 3. Social Media Communities: Engage with BDRSuite on social media platforms for updates, tips, and community discussions.
  1. LinkedIn: BDRSuite on LinkedIn
  2. Twitter: BDRSuite on Twitter
  3. Facebook: BDRSuite on Facebook 
4. Webinars and Live Demos: Regular webinars and live demonstrations to educate users about new features, best practices, and use cases.  BDRSuite Webinars
5. Customer Support Community: A platform for users to interact with BDRSuite’s support team and other users to resolve queries and share solutions.  BDRSuite Support
By participating in these communities, users can enhance their knowledge, troubleshoot issues more effectively, and stay connected with the latest trends and updates in backup and disaster recovery solutions. 

Pricing and Licensing

Does BDRSuite charge extra for technical support?

No, BDRSuite includes technical support as part of its licensing, ensuring MSPs have access to assistance whenever needed.

Can MSPs pay for BDRSuite on a monthly subscription basis?

Yes, BDRSuite offers flexible subscription-based pricing, allowing MSPs to pay monthly or annually based on their preferences.

Does BDRSuite offer volume-based discounts for MSPs?

Yes, BDRSuite provides volume-based discounts for MSPs, making it cost-effective to scale services across multiple clients.

Additional Features

Can MSPs perform granular recovery for Microsoft 365 and Google Workspace?

Yes, BDRSuite supports granular recovery for emails, contacts, calendar items, OneDrive/Google Drive files SharePoint, Teams and more.

Does BDRSuite provide backup seeding for large data transfers?

Yes, MSPs can use backup seeding to transfer initial backups via external drives, reducing bandwidth usage for remote customers.

How does BDRSuite optimize backup storage for MSPs?

BDRSuite uses deduplication, compression, and incremental backups to reduce storage consumption.

Does BDRSuite handle bandwidth throttling for backups?

Yes, BDRSuite allows MSPs to configure bandwidth throttling to control the amount of bandwidth used during backups.

For more information, visit the  BDRSuite MSP Portal  or explore the  BDRSuite Website.