BDRSuite Support Center

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Contact BDRSuite Support

BDRSuite support team is available 24/7 to assist you with any issues or questions you may have. Click "Create Support Ticket" to create and manage support cases through our customer portal.
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Join BDRSuite Community

Connect with fellow BDRSuite users and experts to share insights, ask questions, and get support. Click "Start New Discussion" to create your account and begin participating.
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    Self-Help Resources for Troubleshooting

    Check out these self-help resources to troubleshoot common issues and find solutions on your own:

    best-practices-guide

    Technical Documents

    Comprehensive user guide, evaluator's guide & best practices guide helps you navigate and effectively use BDRSuite.
    product-videos

    Recorded Webinars

    Access our library of recorded webinars to learn how to configure backup configuration, data recovery & more
    getting-started-guide

    Release Notes

    Find out about the major new features and functionalities added in the latest release.
    KB

    Knowledge Base (KB)

    Get access to basic troubleshooting steps, best practices, and how-to’s for BDRSuite.
    FAQ

    FAQs

    Get answers to frequently asked questions about BDRSuite, its features, pricing & licensing.
    getting-started-guide

    Software Update Guide

    Check out how you can update BDRSuite to the latest version from any existing version.

      How to Get in Touch with BDRSuite's Support Team

      If you encounter any unexpected issues, our support team is here to help you resolve them quickly and efficiently. We offer 24/7 fast & responsive support. You can reach us through the following channels:

      Mail

      Email Support

      Send us an email at bdr-support@vembu.com to create a support ticket. Our team will promptly respond to your query and help you resolve any issues.

      phone

      Phone Support

      If you prefer to speak with someone directly, you can call us to raise a support ticket. Our phone support is available in the following regions:

      US & Canada: +1-512-960-1319
      United Kingdom: +44-190-051-2324

      phone

      Chat Support

      If you have any sales or pricing-related queries, you can chat with us for a lightning-fast response.

        Exclusive space for Free Edition users – BDRSuite Community Forum

        Engage with our product experts and get help & advice to find solutions to your queries. You can also use this space to ask a question, to start a discussion or to share your ideas with our product experts & fellow users.
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          See what our customers are saying about us


          Support is always exceptional, the Vembu engineers are always hands-on and very talented.

          – Adrian T. Infrastructure Engineer


          The support from Vembu is very, very good. These guys have saved my life two or three times.

          – Thiago dos Santos Nunes – CTO, Digital Informatica


          Vembu support is outstanding, responsive, and quick, with great follow up.

          – DeMattia , Director of IT