Bulk Agent Installation Using Remote Monitoring and Management (RMM) Software for BDRSuite/ BDRCloud

Bulk Agent Installation Using Remote Monitoring and Management (RMM) Software for BDRSuite/ BDRCloud

KB ID: 115230
Overview
This guide provides step-by-step instructions to add Windows servers and endpoints to your Remote Monitoring and Management (RMM) software by performing a bulk agent installation. Bulk installations help streamline the deployment process, especially when managing multiple machines.
Prerequisites
  1. Ensure you have administrative access to the RMM console.
  2. Prepare the installer file for the RMM agent.
  3. A list of target Windows servers or endpoints where the agent will be installed.
Steps
1. Log In to Your RMM Console: Access your RMM dashboard by entering your credentials.
2. Prepare the RMM Agent Installer:
  1. Ensure the RMM agent installer is available and accessible via a shared network drive or cloud location.
  2. Confirm that the installer supports bulk deployment options.
3. Create a New Bulk Installation Task
  1. Navigate to the “Agent Deployment” or similar section of your RMM console.
  2. Select the option to create a new bulk installation task.
4. Upload or Link the Agent Installer
  1. Specify the location of the RMM agent installer.
  2. Upload the file directly or link to its network path if it's hosted on a shared drive.
5. Configure Installation Parameters
  1. Set the installation parameters, such as:
    1. Installation path: Specify the directory where the agent should be installed.
    2. Silent Installation Options: Use silent installation flags (e.g., `/quiet` or `/S`) to ensure the agents are installed without user interaction.
    3. Command-line Arguments: Add any necessary arguments for custom installations, such as specifying server URLs or settings.
6. Add Target Devices
  1. Import the list of Windows servers or endpoints. Options may include:
  1. Uploading a CSV file containing device details.
  2. Automatically detecting devices through a network scan.
  3. Manually selecting devices from a pre-configured list.
   7. Schedule the Installation
  1. Choose when the bulk installation should occur:
  1. Immediate Installation: Begin installation right away.
  2. Scheduled Installation: Set a specific time to start the installation, such as during off-peak hours.
8. Review and Confirm Settings
  1. Verify that all installation parameters and target devices are correctly configured.
  2. Review the deployment schedule to ensure it meets your requirements.
9. Initiate the Bulk Installation
  1. Confirm the task to begin the bulk installation of the RMM agent on the target devices.
10. Monitor Installation Progress
  1. Track the installation progress in the RMM console.
  2. View status updates and logs to identify successful installations or troubleshoot any issues.
11. Verify Agent Installation
  1. Once the bulk installation completes, verify that the agents have been successfully installed by checking the status in the RMM dashboard.
  2. Ensure all Windows servers and endpoints are reporting data to the RMM tool as expected.
Additional Resources
BDRSuite Silent installation commandshttps://support.bdrsuite.com/portal/en/kb/articles/115218
BDRCloud Silent installation commands: https://support.bdrsuite.com/portal/en/kb/articles/115221
Note: Refer to your RMM vendor’s documentation for detailed command-line options and agent installation troubleshooting.