Bulk Agent Installation Using Remote Monitoring and Management (RMM) Software for BDRSuite/ BDRCloud
KB ID: 115230
This guide provides step-by-step instructions to add Windows servers and endpoints to your Remote Monitoring and Management (RMM) software by performing a bulk agent installation. Bulk installations help streamline the deployment process, especially when managing multiple machines.
Prerequisites
- Ensure you have administrative access to the RMM console.
- Prepare the installer file for the RMM agent.
- A list of target Windows servers or endpoints where the agent will be installed.
Steps
1. Log In to Your RMM Console: Access your RMM dashboard by entering your credentials.
2. Prepare the RMM Agent Installer:
- Ensure the RMM agent installer is available and accessible via a shared network drive or cloud location.
- Confirm that the installer supports bulk deployment options.
3. Create a New Bulk Installation Task
- Navigate to the “Agent Deployment” or similar section of your RMM console.
- Select the option to create a new bulk installation task.
4. Upload or Link the Agent Installer
- Specify the location of the RMM agent installer.
- Upload the file directly or link to its network path if it's hosted on a shared drive.
5. Configure Installation Parameters
- Set the installation parameters, such as:
- Installation path: Specify the directory where the agent should be installed.
- Silent Installation Options: Use silent installation flags (e.g., `/quiet` or `/S`) to ensure the agents are installed without user interaction.
- Command-line Arguments: Add any necessary arguments for custom installations, such as specifying server URLs or settings.
6. Add Target Devices
- Import the list of Windows servers or endpoints. Options may include:
- Uploading a CSV file containing device details.
- Automatically detecting devices through a network scan.
- Manually selecting devices from a pre-configured list.
7. Schedule the Installation
- Choose when the bulk installation should occur:
- Immediate Installation: Begin installation right away.
- Scheduled Installation: Set a specific time to start the installation, such as during off-peak hours.
8. Review and Confirm Settings
- Verify that all installation parameters and target devices are correctly configured.
- Review the deployment schedule to ensure it meets your requirements.
9. Initiate the Bulk Installation
- Confirm the task to begin the bulk installation of the RMM agent on the target devices.
10. Monitor Installation Progress
- Track the installation progress in the RMM console.
- View status updates and logs to identify successful installations or troubleshoot any issues.
11. Verify Agent Installation
- Once the bulk installation completes, verify that the agents have been successfully installed by checking the status in the RMM dashboard.
- Ensure all Windows servers and endpoints are reporting data to the RMM tool as expected.
Note: Refer to your RMM vendor’s documentation for detailed command-line options and agent installation troubleshooting.