VMware Backup, Replication and Recovery
Resolving Backup Failures for AppAware Settings Enabled VMs
KB ID: 104078 This KB article identifies the underlying causes and provides solutions for backup failures of app aware settings enabled VMs. Scenario 1: Backup failure for appaware settings enabled VM due to failure in copying appaware guest tool ...
Troubleshooting Stuck VMDK Disks in BDRSuite Proxy for Backup Server
KB ID: 115907 Issue: Encountering difficulties in consolidating or removing orphaned snapshots of virtual machines processed by BDRSuite Backup Server. Cause: The occurrence may be attributed to several factors when using Virtual Appliance Mode ...
Configuring Object Storage Repository as Immutable Storage
KB ID: 190026 Overview: Configuring an Object Storage Repository as Immutable Storage requires specific permissions to be granted. This article delineates the essential permissions and presents the JSON format of an IAM user policy necessary for ...
Issue with Incremental Change Tracking for Configured Drives
KB ID: 103053 Description: When attempting to track incremental changes for configured drives, backups may fail with the following error: "Unable to track the incremental changes for drives configured." This error occurs when there is no bitmap ...
Add Backup Proxy for VMware through the option: Automatically Install BBP in the target host
KB ID : 115205 Add Backup Proxy for VMware through the option: Automatically Install BBP in the target host BDRSuite Backup Proxy (BBP) runs with the service name - BDRSuite Delegation Service (BDS) is a necessary proxy component that need to be ...
Backup Proxy Has Been Stopped
KB ID: 115122 Cause: 1. If the machine in which VMware Proxy agent is installed is rebooted/powered off. 2. If the service for the Proxy agent is stopped in the remote machine. 3. If the status of the proxy service cannot be checked because of any ...
Database Connection Error - DGDB1001
KB ID: 115071 Cause: The error DGDB1001 occurs during login to the Vembu BDR or Vembu OffsiteDR web console due to an incorrect installation of PostgreSQL ODBC drivers. This issue is commonly observed after a fresh installation or an upgrade from an ...
Increasing Storage Space on Existing Volume - BDRSuite VMware Virtual Appliance
KB ID: 30 Objective: IT Administrators deploying BDRSuite Backup Server on VMware VM using the BDRSuite VMware Virtual Appliance often start with a 1 or 2 TB volume for storage. As data grows, there might be a need to expand the disk to accommodate ...
Unable to create NFS Datastore
KB ID: 105092 Details: BDRSuite Backup Server/OffsiteDR Server encounters the "Error: Unable to create NFS Datastore" when attempting to create a temporary NFS datastore for Instant VM Boot Recovery in the target ESXi host. This error indicates a ...
Error While Configuring Disk Image Backup - "Error Creating Snapshot EVSSException SGException”
KB ID: 61 Cause: This error occurs when configuring a disk image backup, and BDRSuite encounters an issue creating a snapshot, resulting in the error message "Error Creating Snapshot EVSSException SGException.” Solution: During a backup, Volume ...
Warning - Unknown: Write Failed: No Space Left on Device (28)
KB ID: 115011 Cause: This error message occurs when there is insufficient disk space on the system to store session data. Solution: The BDRSuite application writes session information to a file, including details like logged-in time, authenticated ...
Steps to Remove Log Files from the BDRSuite Installation Directory
KB ID: 115130 Introduction: If concerns persist regarding Log4j, it is recommended to delete all Log4j-related files from the BDRSuite components' installation directory. This article provides steps to remove Log4j files from the installation ...
Steps to Mount and Unmount Image Backups on the VembuVirtualDrive from Linux Backup Server Console
KB ID: 115022 Challenge: This knowledge base article addresses the challenge of successfully mounting and unmounting image backups on the Linux backup server using the VembuVirtualDrive. Steps to Mount and Unmount Image Backups: Once the backup is ...
Microsoft 365 Users/Groups Not Listed During Backup Configuration
KB ID: 310001 Cause: This knowledge base article addresses the issue where Microsoft 365 users/groups are not listed during backup configuration. The error may occur due to the following reasons: 1. Mailbox Service is not enabled for the Microsoft ...
How to Enable Event Viewer Logs in BDRSuite
KB ID: 115061 Purpose: This knowledge base article provides steps to enable Event Viewer logs in the BDRSuite suite of products, including Vembu BDR, Vembu OffsiteDR, and proxy agents such as Vembu VMBackup, Vembu ImageBackup, Vembu NetworkBackup, ...
How to Install Disk Image Driver Manually
KB ID: 65 Purpose: This knowledge base article provides a step-by-step guide on how to manually install the Disk Image Driver in BDRSuite ImageBackup. Solution: Follow the steps below to install the Disk Image Driver manually: Step 1: Open Command ...
Steps to Change IP Address of BDR Server for Configured Backups from BDRSuite
KB ID: 115110 Introduction: This knowledge base article provides a step-by-step guide on changing the IP address of the Backup Server for backups that are already configured from BDRSuite Clients. Cause: When a user needs to update the IP address of ...
Error while Fetching Info from WMI Repositories in Hyper-V Server
KB ID: 106001 Introduction: Encountering an error while attempting to fetch information from WMI repositories in a Hyper-V Server may result from the WinRM service or remote PowerShell being disabled on the remote machine. This knowledge base article ...
Prerequisites for Installing BDRSuite Backup Proxy (VBP) on Microsoft Windows
KB ID: 115129 Introduction: BDRSuite Backup Proxy (VBP) is an optional component that aids in reducing the load on the backup server while backing up VMware. This guide outlines the prerequisites necessary for a successful installation of BDRSuite ...
BDRSuite Windows Client Installation Guide
KB ID: 52 Introduction: BDRSuite Client Agent is compatible with the following versions of Windows operating systems. Ensure that your system runs on one of the specified versions: Windows Server 2012 R2 / 2012 / 2008 R2 Windows 2008 SP2 / 2003 SP2 & ...
Causes of VM Restore Failures in BDRSuite
KB ID: 53 Cause: VM restore failures occur without an error message in the restore report. Solution: Typically, a proper error message is available in the restore report for VM restore failures. However, in rare scenarios where the exact error is not ...
Could Not Initialize" Error in BDRSuite
KB ID: 57 Cause: The error occurs due to a failure to initialize when booting a VHD through Hyper-V. Solution 1: Ensure that Intel Virtualization Technology (Intel VT) or AMD-V (depending on the processor brand) is enabled in the host machine's BIOS. ...
BDRSuite Support for Free ESXi in VMware
KB ID: 77 Cause: The backup of free ESXi server virtual machines is not supported due to licensing restrictions. Solution: BDRSuite does not support the free version of ESXi. BDRSuite utilizes advanced VMware vStorage APIs for Data Protection, and ...
BDRSuite Server Crash due to Dokan Driver Initialization Failure on Windows Backup Servers
KB ID: 115025 Cause: The BDRSuite and OffsiteDR Service fail to start if there is an unsuccessful initialization of the Dokan driver on Windows-based Backup Servers. Solution: Follow the steps below to resolve the Dokan driver initialization issue on ...
Troubleshooting - Network Drive Files Not Listed for Backup
KB ID: 115002 Cause: The mapped drive, which has been added, may lack sufficient permissions for the user under which the BDRSuite service is running. Solution: To address this issue, follow the steps below to change the service control to a specific ...
Incomplete Backup due to Missing Server Acknowledgement
KB ID: 115013 Scenarios: This error may arise during the configuration of backups from the client side under the following circumstances: Cause: The reported error occurs due to network-related issues such as a network drop, improper network ...
VMware Guest Machine Credential Validation Failed
KB ID: 115124 Cause: A VM backup/replication job configured with application-aware settings option enabled may fail with the error message "VMware Guest Machine Credential Validation Failed" if the guest machine credentials for the configured VMs are ...
Volumes Remain Attached after BDRSuite Agent Crash with UltraBlaze™ Technology
KB ID: 51 Cause: During a VMware backup utilizing UltraBlaze™ technology, if the BDRSuite agent crashes on the client, the volumes attached to the agent VM might not automatically detach. Solution: In the event of a BDRSuite agent crash during VMware ...
VMware Backup Failed with NBD_ERR_NETWORK_CONNECT Error
KB ID: 115056 Cause: The error "NBDERRNetwork_Connect" occurs when there is instability in the ESXi/vCenter network during VMware backup/replication/recovery while attempting to read VM’s disk data. Solution: To resolve the "NBD_ERR_NETWORK_CONNECT" ...
Error Creating Dump Location in MS Outlook Backup
KB ID: 34 Error Message: Encountering the error: "Error while creating the dump location <Dump Location> - MS_Outlook." Cause: The configured dump location for the specified backup schedule is either inaccessible, or BDRSuite lacks sufficient ...
Troubleshooting Snapshot Failures - "Need To Lock Volumes And Unable To Lock Volume"
KB ID: 68 Cause: The ImageBackup schedule may encounter a failure with the error message "Snapshot Failed Need To Lock Volumes And Unable To Lock Volume." This issue arises when the registry path to Eventcls.dll or the registry data type for the ...
Addressing Credential Issues while Adding Hyper-V Cluster in BDRSuite
KB ID: 117042 Cause: The alert "Seems provided credentials do not have administrative privilege/Invalid credentials. Please provide proper credentials" occurs when users provide invalid credentials while attempting to add a Hyper-V Cluster in the ...
Resolving Issues with Starting the Vembu Integration Service on Hyper-V Host
KB ID: 115028 Cause: This error occurs when attempting to add a Hyper-V server under a domain controller for backup. The issue arises when local system credentials are provided without specifying the domain name, as shown in the incorrect example ...
Troubleshooting "Error while Updating the Client's Plugin Details to File" in BDRSuite
KB ID: 115004 Cause: Encountering the error "Error while updating the Client's plugin details to file" typically occurs when the 'sgclient.txt' file located under "Backup StorageLocation\sgstorage\Default_Repo\1\ClientName" is empty on the backup ...
Steps to Mount and Unmount Image Backups on the VembuVirtualDrive
KB ID: 115018 Challenge: Mounting and unmounting image backups on the Windows backup server can be a crucial task. Solution: 1. Open the BDRSuite Backup Server console. 2. Navigate to the top menu, select "Management," and click on "Server ...
BDRSuite Migration Changelog - Version 4.0
KB ID: 115092 Description: This knowledge base (KB) article outlines the migration changes introduced in BDRSuite version 4.0. v4.0 Changes: 1. Hyper-V backups configured in previous versions of BDRSuite agents will be temporarily halted. New jobs ...
Invalid MySQL Executable Path or MySQL Dump Executable Path
KB ID:113004 Problem: This error indicates that either the MySQL Executable Path or MySQL Dump Executable Path is invalid. It commonly occurs when incorrect details are entered during either the manual agent installation or the automatic agent ...
VM Backup Using VMware UltraBlaze Technology in BDRSuite
KB ID: 38 Purpose: This knowledge base article provides detailed information on how to perform VM backup using VMware UltraBlaze technology. With UltraBlaze, the need for an exclusive physical agent for VM backup is eliminated. Instead, it seamlessly ...
MySQL Connection Validation Failure
KB ID: 113003 Issue: Connection validation for MySQL has failed due to an issue encountered during the configuration of the DSN (Data Source Name), user name, or password. Solution: To address this issue, please follow the steps below: 1. Execute the ...
Troubleshooting: VSSRequestor.exe Not Found in Guest Machine in BDRsuite
KB ID: 115078 Issue: When utilizing Vembu-VMBackup, you may encounter an issue where the "VSSRequestor.exe" file is not located within the guest machine. This error can disrupt the ApplicationAware process within the guest VM. Cause: The ...
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