General
Bulk Agent Installation Using Remote Monitoring and Management (RMM) Software for BDRSuite/ BDRCloud
KB ID: 115230 Overview This guide provides step-by-step instructions to add Windows servers and endpoints to your Remote Monitoring and Management (RMM) software by performing a bulk agent installation. Bulk installations help streamline the ...
Resolving - Unable to List Buckets in the Selected Region
KB ID: 190010 Cause The error "Unable to list buckets in the selected region. Please ensure buckets are available in the selected region and try again." typically occurs when required IAM permissions are missing, even if the buckets are available in ...
How to Customize the Web Server Port for BDRSuite/BDRCloud Remote Proxy
KB ID: 115045 Cause Customizing the web server port for Remote Proxy might be necessary due to network configurations, security policies, or to avoid conflicts with other services using the default port. In this KB article, you will find the steps to ...
Steps to Set Up and Configure Remote Proxy for VMware/Hyper-V Hosts Using BDRSuite/BDRCloud
KB ID: 115222 Overview: This Knowledge Base article explains how to set up and configure the BDRSuite/BDRCloud Remote Proxy to add and back up VMware and Hyper-V Hypervisor hosts. The Remote Proxy is essential for connecting Hypervisor hosts ...
BDRSuite - Bulk Installation of Backup Agents - Group Policy Object (GPO) Deployment
KB ID: 115216 Overview This guide provides step-by-step instructions for deploying the BDRSuite Delegation Service to multiple endpoints using Group Policy Objects (GPO). It includes the process for generating MST files using the Orca tool, ...
Troubleshooting Guide: Exchange Backup Aborted Due to Insufficient Drive Space – Solutions and Fixes
KB ID: 93 Issue: Exchange backup aborted due to insufficient drive space. This issue pertains to BDRSuite Cause 1: Insufficient free space in the temporary dump location drive configured for your Exchange Server schedule (e.g., “D:\” Drive). Solution ...
Resolve Installation Hurdles: Fixing 'Checking Prerequisites Failed. MySQL Server Cannot Be Installed In This System!' Error
KB ID: 74 Cause: The BDRSuite installation process encounters an error with the message "Checking Prerequisites Failed. MySQL Server Cannot Be Installed In This System!" This occurs when MySQL server is already installed on the BDR machine. It is ...
Troubleshoot and Fix: Backup Aborted - Resolving Incompatibility Between Current Backup Configuration and Server Data
KB ID: 22 Issue: Backup Aborted. The current backup configuration is possibly incompatible with the backup data in the server. This issue is observed in BDRSuite products. Cause: The error occurs when the BDRSuite server cannot read or access the ...
How to Reset the Password for BDRCloud Client
KB ID: 115008 Challenge: To reset the password for BDRSuite Cloud Client. Solution: If you have forgotten the password to log in to the BDRCloud Client web console, follow these steps: 1. Open the BDRCloud Client web console on the problematic ...
How to Log BDRSuite Events in Windows Event Viewer
KB ID: 115061 Purpose: This knowledge base article provides steps to enable Events Logging in the BDRSuite Backup Server, OffsiteDR, and other BDRSuite Agents. Solution: By default, the Event Logger option is disabled in the BDRSuite suite and can be ...
Steps to Export Logs from BDRSuite Server (Backup Server and Offsite DR Server)
KB ID: 115905 Product: BDRSuite Backup Server, BDRSuite Offsite DR Server Purpose Monitoring and analyzing logs generated by these servers can provide valuable insights into the system's performance, backup status, and potential issues. This ...
Recent Articles
BDRSuite Pricing & Licensing - Frequently asked Questions
General Licensing & Pricing What is BDRSuite? BDRSuite is a comprehensive backup and disaster recovery solution designed to protect virtual, physical, cloud, SaaS, and endpoint environments. It offers enterprise-grade backup, replication, and ...
BDRCloud Pricing & Licensing - Frequently asked Questions
General Overview What is BDRCloud? BDRCloud is a cloud-hosted backup and disaster recovery solution that provides centralized management for protecting critical data across distributed infrastructures. It offers secure, scalable, and efficient backup ...
How to Add Users and Allocate/Purchase Licenses for SaaS Applications
This guide provides step-by-step instructions to add users and manage licenses for SaaS applications (such as Microsoft 365 or Google Workspace) via the portal. It covers both allocating existing licenses and purchasing new ones to ensure seamless ...
BDRSuite for MSP – Frequently Asked Questions
General Overview What is BDRSuite for MSP? BDRSuite’s MSP Backup Solution is a comprehensive backup and disaster recovery platform designed specifically for Managed Service Providers (MSP), Cloud Service Providers (CSP), Hosting Service Providers ...
Getting Started with BDRCloud
The BDRCloud Getting Started Guide provides a comprehensive walkthrough of the backup and recovery setup process within BDRCloud. Covering all BDRCloud features and configurations, this guide helps users seamlessly set up, manage, and optimize their ...