BDRSuite Backup Server
Troubleshooting: Service Running Without Required Privileges in BDRSuite Backup Server / BDRSuite Remote Proxy / BDRSuite Agent
KB ID: 117000 Cause The alert "The service is running in the logon account that does not have the required privileges" occurs when the BDRSuite Backup Server / BDRSuite Remote Proxy / BDRSuite Agent does not have administrator privileges. This ...
VSS Snapshot Creation Failed in BDRSuite
KB ID: 109115 Cause: The VSS snapshot creation failure in BDRSuite can occur due to the following reasons: 1. Insufficient disk space to store the VSS snapshot. 2. VSS writer is not in a stable state. Solution: To resolve the VSS snapshot creation ...
Connection Failure with BDRSuite Backup Server
KB ID: 101008 Cause: The error of connection failure with the BDRSuite Backup Server occurs when the BDRSuite Client for File & Application Backup, BDRSuite Client for VMware/Hyper-V Backup/Windows/Linux is unable to establish a connection with the ...
Step-by-Step Guide: Setting Up Azure Data Box Gateway
KB ID: 115119 Purpose This guide provides step-by-step instructions to set up Azure Data Box Gateway. If you encounter any issues during the process, you can contact the support team at vembu-support@vembu.com. Solution Step 1: Prerequisites Before ...
How to Restrict Apache Error.log File Size Growth
KB ID: 115006 Cause: Frequent addition of "Warning" alerts in the log files leads to significant growth in the size of the Apache error.log file. Solution: To mitigate the issue of rapidly growing log files, follow the steps below to configure Apache ...
Steps to Deploy a Downloaded RAW (*.img) Image File into KVM Virtualization Environment
KB ID: 115086 Note: Before importing RAW (*.img) format files into the KVM environment, ensure that the KVM package is pre-installed on the Linux machine. Step-by-Step Guide: 1. Log into the BDRSuite server web console and navigate to the 'Recovery' ...
Troubleshooting "Error 2: The System Cannot Find the File Specified" - When Starting BDRCloud Client Service
KB ID: 115010 Cause: The BDRCloud Client service fails to start with the error message "Error 2: The system cannot find the file specified." This error may occur due to the following reasons: 1. BDRCloud Client executable file is running with limited ...
Configuring ODBC Connection Manually to Resolve 'ODBC Permission Issue' for BDRSuite Backup Server\BDRSuite Offsite DR Server with PostgreSQL Database
KB ID: 115047 Cause: Users may encounter an ODBC permission issue with the BDRSuite Backup Server\BDRSuite Offsite DR server that utilizes PostgreSQL as the database. This KB provides step-by-step instructions to manually configure the ODBC ...
Steps to Change the PostgreSQL Data Storage Location in BDRSuite Backup Server/BDRSuite Offsite DR Server
KB ID: 115042 Challenge: You need to migrate the internal PostgreSQL database files of the BDRSuite Backup Server/BDRSuite Offsite DR from one location to another due to increased storage space requirements resulting from the growing backup data ...
Error: Multiple Connections to Server or Shared Resource Not Allowed
KB ID: 115060 Error Message "Multiple connections to a server or shared resource by the same user, using more than one user name, are not allowed. Disconnect all previous connections to the server or shared resource and try again." Issue: The above ...
Troubleshooting SNAPSHOT_FAILURE: Snapshot Initialization Issue in BDRSuite
KB ID: 115121 Cause: BDRSuite backup server relies on the Volume Shadow Copy Service (VSS) to create snapshots. The alert is usually generated when VSS is unable to start due to an ongoing VSS process. Microsoft's native snapshot manager can only ...
Troubleshooting Snapshot Failure in BDRSuite
KB ID: 104066 Cause: Users may encounter a "SNAPSHOT_FAILURE" error during snapshot initialization when attempting to back up virtual machines using BDRSuite. This issue arises for the following reasons: 1. The clustered volume (CSV) is not available ...
Troubleshooting Error -32770 When Creating Checkpoint in BDRSuite
KB ID: 104065 Cause: The error -32770 occurs during checkpoint creation in BDRSuite due to various reasons, including: 1. Checkpoint creation failure for Appaware enabled backups when the VM is in a "Saved" or "Paused" state. 2. Insufficient storage ...
SNAPSHOT_FAILURE - Hyper-V VSS Writer in Unstable State, Backup Rescheduling Required
KB ID: 104064 Cause: Encountering a snapshot failure with error code 0x80042301, indicating that the Hyper-V VSS Writer is not in a stable state during the backup process. Solution: To resolve this issue, follow these steps: 1. Check the writers ...
Alert: SNAPSHOT_FAILURE Snapshot Creation Failed While DoSnapshotSet Call
KB ID: 104063 Issue: The "SNAPSHOT_FAILURE" alert occurs with the message "Snapshot Creation Failed While DoSnapshotSet Call" in BDRSuite. This alert is usually triggered when there is insufficient space in the volume to take a snapshot of the ...
Alert: SNAPSHOT_FAILURE Host Level VSS Snapshot Failed
KB ID: 104024 Cause: The "SNAPSHOT_FAILURE" alert occurs when the VSS (Volume Shadow Copy Service) snapshot fails at the host level in a Hyper-V host machine. One of the common causes for this alert is the "VSS service" being disabled on the Hyper-V ...
Verifying Email Configuration Settings
KB ID: 102108 Cause The error may occur due to the following reasons: 1. When using a Google Workspace server as the SMTP server, the error could arise if the default configuration settings of the Gmail account block less secure applications. 2. ...
Issue with Creating Backup Job for CSV and Non-CSV Volumes in BDRSuite
KB ID: 104007 Cause: This issue arises when attempting to create a backup job for a Virtual Machine (VM) with a configuration file located in a CSV (Cluster Shared Volume) and its disk(s) located in a non-CSV volume, or vice versa. Additionally, the ...
Error Creating Snapshot for the Volume List
KB ID: 103052 Issue: Backup jobs are failing due to errors related to the Microsoft Volume Shadow Copy Service (VSS), indicating "Insufficient storage to create either the shadow copy storage file or other shadow copy data." Cause: The issue arises ...
SnapShot Creation Failed
KB ID: 103020 Cause: The error message "SnapShot Creation Failed" typically occurs when the Volume Shadow Copy Service (VSS) writer status is unstable on the machine, preventing the creation of snapshots. Solution: To resolve the "SnapShot Creation ...
BDRSuite Integration Services Not Installed - Unable to Proceed with Backup
KB ID: 103010 Cause: The BDRSuite Integration Service is essential for listing the volumes available on the client machine, which is required to configure Disk Image backups. Solution: To resolve this issue, follow these steps: Install BDRSuite ...
Backup Failure Due to Altered Source Disk Order
KB ID: 103005 Details: BDRSuite utilizes its proprietary image backup driver to track block-level changes in the disk designated for backup. When taking incremental backups, a "Backup failed as the source disk order is altered" error may occur if the ...
Source Disk Order / Volume GUID Change Causing Incremental Backup Failure in BDRSuite Disk image Image backups
KB ID: 103002 Cause: Incremental backup schedules may fail for Disk image backups in BDRSuite when the source disk order or Volume GUID has been altered between incremental backups. This can occur under the following scenarios: Dual booting multiple ...
Volume without a Drive Letter Causes Incremental Backup Failure
KB ID: 103001 Issue: When attempting to perform Disk image incremental backups with BDRSuite, the process fails, displaying the error message: 'Volume without drive letter cannot be backed up incrementally. Incremental backup failed Cause: The ...
Exchange Server Backup aborted
KB ID: 101023 Cause This error will occur due to the following reasons: The database is not mounted (ERROR CODE: 109102) If circular logging is enabled for the database (ERROR CODE: 109106) If the backup was taken by third-party software ((ERROR ...
Handling Inconsistent Incremental Backups in BDRSuite for Exchange Server Databases
KB ID: 109105 Issue: The last Incremental Backup of the database +<currDBName>+ appears to have been executed from another application instead of BDRSuite for Exchange Server. The last Incremental Backup executed by BDRSuite for Exchange Server was ...
Circular Logging Enabled - Cannot Perform Incremental/Differential Backups
KB ID: 109106 Issue: When attempting to perform incremental or differential backups, you may encounter an error due to circular logging being enabled for the storage group/databases designated for backup. Solution: To resolve this issue, follow these ...
Database fails to mount
KB ID: 109102 Cause: The issue arises when any of the configured Mailbox databases for backup are dismounted or when the "Microsoft Exchange Information Store" service is stopped. Solution: To resolve the problem, follow these steps: Ensure that all ...
Error while dumping backup data in the BDRSuite client
KB ID: 101017 Cause: This error might arise during backup operations with the BDRSuite Backup Server when attempting to dump backup data using the BDRSuite Client. Solution: To address this matter, kindly reach out to our support team. Before doing ...
Factors Affecting Backup Performance and Diagnostic Steps
KB ID: 115904 Cause: Several factors can influence the performance of the backup process. To effectively address and resolve these issues, a systematic diagnostic approach is recommended. Users can optimize backup performance by following the ...
Insufficient Server Storage Space in BDRSuite Backup Server
KB ID: 101016 Issue: The error message "Not enough space in Server storage location" occurs on the BDRSuite Backup Server when the drive designated to store the backup data from a BDRSuite Client becomes full. Consequently, the server is unable to ...
Backup Partially Completed Due to Skipped Files and Folders in BDRSuite Backup Server
KB ID: 101014 Cause: The error message "Backup Completed Partially due to files and folder skipped" is encountered during backup operations in the BDRSuite Backup Server. This issue can arise due to the following reasons: Files/folders specified for ...
Backup Completed Partially due to Folder Skipped
KB ID: 101013 Cause: The "Backup Completed Partially due to Folder Skipped" error can occur for the following reasons: Read Failure: Some folders are skipped during the backup process due to problems like "Read Failure" on the client side. Permission ...
Backup Time Window Ended - Backup Scheduled for the Next Window
KB ID: 101012 Cause: The "Backup Time Window Ended" error arises when the backup schedule is configured with the option "Don't run backups between these hours" in the BDRSuite client web console. Solution: To resolve the issue, follow these steps: ...
Connection Failure with BDRSuite Backup Server
KB ID: 101008 Issue: When attempting to establish a connection with the BDRSuite Backup Server, users may encounter a connection failure error. This prevents the BDRSuite Client for File & Application Backup, and BDRSuite Client for ...
Client Authentication Failure with BDRSuite Backup Server
KB ID: 101007 Cause: When attempting to connect to the BDRSuite Backup Server, clients may encounter an authentication failure. This problem usually arises when the client is deactivated in the backup server. Solution: To resolve the client ...
Backup Configuration Incompatibility and Backup Abortion
KB ID: 101005 Cause: There are several reasons that can lead to the occurrence of this issue: 1. Incompatibility between the backup configuration stored in the server and the client. 2. Inaccessibility of the backup storage location to the backup ...
Understanding the "Backup Completed Partially" Error in BDRSuite Backup Server
KB ID: 101003 Cause: The "Backup Completed Partially" error message in the BDRSuite backup server can occur due to the following reasons: Files Skipped or Read Failure: One possible cause is when certain files are skipped during the backup process ...
Steps to Rebuild BDRSuite Backup Server running v5.3.0 and above (PostgreSQL Database)
KB ID: 115900 Challenge A hardware failure or system crash on the BDRSuite Backup Server machine can result in the loss of both the BDRSuite application and its backend database (PostgreSQL server). Solution In case of backup server failure/crash, If ...
Backup aborted
KB ID: 101005 Product: BDRSuite Backup Server Cause This will occur due to the following reasons: Backup configuration stored in the server and client is incompatible. When the Backup storage location is inaccessible to the backup server. If you ...