BDRSuite Backup Server
Issue: Full Backup Time Mismatch Troubleshooting
KB ID: 110003 Cause: The mismatch in full backup time is observed when utilizing another backup software concurrently with Vembu NetworkBackup. Performing SQL Server database backups through multiple applications leads to inconsistency in backup ...
SGEM0001 : Unable to fetch mailbox details.
KB ID: 114 Cause: Insufficient permissions are assigned to the user account running the BDRSuite service. Solution: If you encounter an error accessing the "Add Exchange Mailbox Backup" page in the BDRSuite web console, follow the steps below to ...
Circular Logging and Log Backup Issue
KB ID: 90 Cause: Error while preparing Storage Group [First Storage Group] for backup: "An Incremental/Differential log backup cannot be performed when circular logging is enabled.” This error typically occurs when the circular logging option is ...
How to Purchase a License
KB ID: 106 Challenge: To purchase a license from the BDRSuite Portal. Solution: To buy a license from the BDRSuite Portal, follow the steps below: 1. Log in to your BDRSuite Portal account via [https://portal.vembu.com](https://portal.vembu.com). 2. ...
Changing Dump Location for MSSQL Backup
KB ID: 115033 Cause: If you have configured MSSQL backup with a dump location and need to change it to another location, follow the steps below as it's currently not possible to change it through the web console. Solution: To change the default dump ...
Steps to install VembuIntegrationService Manually for Desktop Operating Systems
KB ID: 103080 Purpose: This KB article provides step-by-step instructions for manually installing VembuIntegrationService (VIS) on Microsoft Windows systems. This method is useful when push installation is not supported due to reasons such as the ...
How do I update my payment method in Vembu Portal?
KB ID: 108 Challenge: Users need guidance on updating their payment method within the BDRSuite Portal. Solution: Follow these steps to update your payment method in the BDRSuite Portal: 1. Log in to the BDRSuite Portal server via ...
ERROR - 'The Session Is Not Authenticated' During Backup
KB ID: 55 Cause: This error is typically encountered when VMware faces difficulties in establishing change block tracking (CBT) due to a failure in identifying changed data blocks. Solution: To resolve the issue and reset CBT on the guest VM, follow ...
Vembu Universal Explorer Crashed Due to SQL Express Edition DB Size Limit
KB ID: 115000 Cause: Vembu Universal Explorer may crash when working with SQL Server Express edition due to the limitation on the size per database imposed by SQL Server Express. Solution: The issue arises from the strict size limits imposed by ...
How to Delete Unwanted Client/Backup Entry from Vembu Portal
KB ID: 110 Challenge: The challenge is to delete an unwanted client/backup entry from the BDRSuite Portal. Solution: If the client is deleted from the Backup Server, the client will be automatically marked as deleted in the Portal server during the ...
How To Enable Log Application Consistent & Truncation While Configuring Image Backups
KB ID: 70 Purpose: This guide provides steps on how to configure Image backups with Log-enabled Application Consistent & Truncation features using Vembu BDR Image Backup. Solution: BDRSuite Image Backup offers Application-consistent backup on the ...
Error Fetching Info from WMI Repositories (WMIC) in Agent Machine
KB ID: 115062 Issue: The following alert message is displayed when attempting to add a Windows agent or upgrade VembuIntegrationService from an older version that is already pushed to a Windows agent: Error while Fetching Info from WMI repositories ...
Differential Backup Time Mismatch with Vembu NetworkBackup Database
KB ID: 110005 Cause: If you are using another backup software alongside BDRSuite and backing up SQL Server database(s) using multiple applications, it can lead to inconsistency in backup sets. This issue arises when two schedules attempt to back up ...
Unable to Login to the Storage Path: "XXXXX" is Not Available
KB ID: 115003 Cause: 1. The storage volume is inaccessible by the backup server machine or it is not mounted. 2. The logon user does not have enough permission to access the storage volume. Solution: If BDRSuite Backup server is running on a Windows ...
Error While Loading DLL for Virtual Disk Backup
KB ID: 104067 Cause: 1. This error occurs if the Microsoft Visual C++ 2017 Redistributable (x64) package is not installed on the Hyper-V host machine. 2. This issue might occur when the Hyper-V host has been upgraded after BDR installation, from ...
Error While Dumping MS SQL Backup Data in the Client
KB ID: 115082 Error: Dumping MS SQL backup data fails at the BDRSuite client. Scenarios: The above error occurs at the BDRSuite client machine in the following scenarios: Cause 1: MS SQL database(s) configured for backup is set to offline. Solution: ...
Failure to Load BDRSuite Web Console After Installation
KB ID: 115026 Cause: This issue is a known behavior observed on Windows Server 2008 R2 machines that lack the necessary Microsoft Visual C++ 2008 Redistributable Package (x86). Solution: To resolve the issue of the Vembu BDR web console failing to ...
VMware Module Exception - Failed with BDRSuite
KB ID: 105950 Issue: Encountering the error message: "Failed with VMware Module Exception." Cause: VMware backup/replication jobs configured under BDRSuite v3.6 may fail with the specified error due to the following reasons: The datacenter name under ...
msxml3.dll Error - Server Name or Address Resolution Issue in BDRSuite
KB ID: 76 Cause: This error occurs when the machine is configured in a proxy network, and the server name or address resolution fails. Solution: To resolve the "msxml3.dll: The server name or address could not be resolved" error, follow the steps ...
Disk Info XML File Not Found for Virtual Machine in BDRSuite
KB ID: 104027 Cause: This issue occurs rarely when the "BackupdiskInfoXml_full.xml" file is either manually deleted or inaccessible. Solution: To resolve this issue, it is recommended to perform the following steps: 1. Run Additional Full Backup: ...
Timeout Error in Receiving Authorization Ack in BDRSuite
KB ID: 26 Error: Encountering the error message: "Time out in receiving authorization ack" Cause: This error occurs when BDRSuite client agents fail to receive the authorization acknowledgment from the backup server within the specified time of 120 ...
Virtual Machine Not Found Error in BDRSuite
KB ID: 102 Error: Encountering the error: "The Virtual Machine Cannot Be Found." Cause: This error occurs when the configuration files of the virtual machine are either not available or corrupted. Solution: 1. Check VMware Configuration Files: ...
How to Purchase and Associate a New License with BDRSuite Backup Server in BDRSuite Portal
KB ID: 86 Procedure: How to Purchase and Associate a New License 1. Access BDRSuite Portal: Go to the BDRSuite Portal using the URL: https://portal.vembu.com/](https://portal.vembu.com/ 2. Login or Sign Up: Click on the "Sign up" button if you are a ...
Invalid Email Address Error in BDRSuite
KB ID: 115055 Cause: The specified error occurs in the Email Configuration page (Management→Setting→Email Settings→Email Configuration) and Schedule Email Report (Reports→Backup Status Report→Schedule Email Report) in the following scenarios: 1. When ...
No/New Modified Files Error in Exchange Mailbox Backup
KB ID: 88 Issue: Exchange Mailbox backup encounters failure with the error message - "No/New modified files." Solution: Step 1: Copy ExchangeMapi Files 1. Navigate to “C:\Program Files (x86)\ExchangeMapi.” 2. Copy all the files from this location. 3. ...
Invalid Username or Password Error
KB ID: 117005 Issue: Encountering the error message "Invalid username or password. Please try again." Cause: The provided credentials do not match the expected credentials of the target hostname/IP provided. Solution: 1. Validate Credentials: Ensure ...
Vembu ISO Boot via HDD for BDRSuite
KB ID: 115072 Step 1 - Configuring Source Machine Backup: Prerequisite: Source Machine - The machine to be backed up. Configuration Procedure: 1. Install Vembu BDR Server or Vembu ImageBackup (Standalone Client) on the source machine. 2. Configure ...
Backup of Linux VMs in BDRSuite - VMware Tools Installation Not Required
KB ID: 60 Question: Is it necessary to install VMware Tools to back up Linux VMs in BDRSuite? Solution: No, it is not required to install VMware Tools to perform backups of Linux VMs using BDRSuite. The backup process for Linux VMs in BDRSuite does ...
No Profile for Backup in BDRSuite
KB ID: 112005 Issue: Encountering the error "No profile for backup" when using BDRSuite Cause: This issue may occur when BDRSuite runs under a user account that lacks Outlook profiles. Solution: To resolve this issue, follow the steps below: 1. ...
Virtual Machine Not in a Valid State for Backup
KB ID: 115120 Issue: Encountering the error message "The Virtual Machine is not in a valid state for backup." Cause: This issue may arise when the Virtual Machine (VM) is not in a valid state during the backup process. Several reasons can contribute ...
Error in Initializing the MAPI. Unable to Increment Reference Count to MAPI Subsystem
KB ID: 96 Cause: The error "Error in initializing the MAPI. Not able to increment reference count to MAPI subsystem" occurs when BDRSuite faces difficulties accessing and initializing the MAPI to list and dump Exchange Mailboxes. Solution: To resolve ...
Unable to Access the Dump Location
KB ID: 113002 Cause: The configured dump location for a specific backup schedule is inaccessible or BDRSuite lacks sufficient permissions to access the directory. Solution: Follow these steps to resolve the issue: 1. Verify that the dump location ...
Troubleshooting Recovery Image Issues with Multiple HDDs
KB ID: 46 Cause: Recovery image problems may arise in BDRSuite when dealing with disk image backups containing multiple HDDs. Solution: To address this issue, follow these steps when restoring from a disk image backup: 1. Restore One HDD at a Time: ...
Database Snapshot/Dump Process Failed with Errors
KB ID: 109100 Cause: The snapshot/dump process for the database +<DBNAME>+ encountered failures. Solution: To address this issue, follow these steps to adjust the Shadow Copies space: 1. Access Drive Properties: Right-click on the C:\ drive, and ...
Restoring Data from BDRCloud Server
KB ID: 115009 Challenge: Restoring data from the BDRCloud server. Solution: To successfully restore data from the BDRCloud server, follow these steps: 1. Login to your Online Backup Account: Access your BDRCloud account using your credentials. 2. ...
Addressing Issues with Incorrect Next Backup Schedule Time in BDRSuite
KB ID: 115 Causes: The "Next Backup Schedule Time" may appear empty or be updated incorrectly in the "List Job" window due to the following reasons: 1. Manual changes to the system time. 2. Rare cases of database update failure. Solution: To rectify ...
Troubleshooting - Unable to register with 360 Server
KB ID: 115114 Causes: Encountering difficulties in registering the BDRSuite Backup Server with the 360 Server may result from various reasons: 1. 360 Server is not installed, or the 'BDRSuite 360 Server' service is not running on the target machine. ...
Troubleshooting Connection Issues with VembuIntegrationService on Target Hyper-V Server in BDRSuite
KB ID: 115100 Cause: Encountering problems while connecting to the VembuIntegrationService on the target Hyper-V server. This alert is typically generated when the BDR server cannot establish contact with the agent on the target Hyper-V server. ...
Performing File Level Recovery from Image Backups in BDRSuite
KB ID: 115023 Challenge: The need to recover specific file(s) and folder(s) from image backups in BDRSuite without restoring the entire disk(s). Solution: To restore specific file(s)/folder(s) from image backups in BDRSuite without the necessity of ...
Resolving Issue - "No Databases Were Listed for Backup" in BDRSuite
KB ID: 109000 Cause: BDRSuite utilizes a PowerShell script to list databases available in Exchange Server. If the execution of PowerShell scripts is disabled in the Exchange Server, BDRSuite will not be able to list the available databases during the ...
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