BDRSuite Backup Server
No PST File Available for Backup
KB ID: 112006 Cause: The .pst file, where Outlook stores all its data, is not accessible. Solution: Ensure that the .pst file is available at the default location from which BDRSuite accesses the profile for backup.
Configuring SMTP Settings for Email Reports
KB ID: 115007 Challenge: Configure email settings to receive backup and restore reports in BDRSuite Solution: SMTP server settings are needed for setting up Email reports. Please login to your web console and go to Email Settings page to enable it. ...
Upgrading Hyper-V Integration Service for Hyper-V VMs
KB ID: 115031 Cause: Issues may arise while assigning network details for recovered VMs from Hyper-V Backup if the Hyper-V Integration Service is not up-to-date. Solution: To ensure that the Guest VMs to be backed up have the latest version of ...
Resolving "Tracking MetaData file for drive D is empty or inaccessible" Error
KB ID: 115106 Cause: This error may occur when the `bitmap.dat` file, associated with the configured backup volume, is either inaccessible, corrupted, manually removed, or deleted by a third-party application, such as antivirus software. Solution: To ...
Resolving Vembu BDR Crashes on Windows Server 2008R2
KB ID: 115014 Cause: During the installation of Vembu BDR on a new Windows Server 2008R2 machine, it's possible that one of the packages did not install correctly, leading to crashes. Solution: To address the issue and prevent crashes, follow these ...
Incomplete Migration Error During Vembu BDR Upgrade to v3.9.1 Update 1
KB ID: 115087 Users encountering the error message "The migration of BDRSuite to a previous version was not fully completed. You cannot upgrade to the current version if the migration process in the previous version was not fully completed. Please ...
Portal Connectivity Failure for 30 Days Leads to BDRSuite Backup Server Deactivation
KB: 501016 Issue: Portal connectivity failure is encountered when the BDRSuite Backup Server (Backup Server or Offsite DR Server) fails to establish a connection with your BDRSuite Portal account for a continuous period of 30 days. Cause: This error ...
Backup Failure Due to Insufficient License Units in BDRSuite-Portal
KB ID: 501015 Issue: When utilizing BDRSuite-Portal, backup requests may fail with the error message 'Not enough license units'. This issue can arise from various scenarios outlined below. Cause: 1. If the BDRSuite Backup Server/BDRSuite Offsite DR ...
Troubleshooting Backup Failure: Vembu Guest Tools Installation Requires .NET Framework v3.5
KB ID: 501011 Issue: Backup failed. Vembu Guest tools installation requires .NET Framework v3.5 on the Windows instance enabled with Application-aware or Pre/Post Scripts. Please install .NET Framework and proceed with backup. Cause: This problem can ...
Resolving EC2 Instance Backup Failure due to 2/2 Status Check Failure
KB ID: 501009 Cause: Backup failed as the EC2 instance failed the 2/2 status check (system status check and instance status check). Solution: To address the problem, consider the following suggestions: 1. Make sure the instance's 2/2 status check is ...
Troubleshooting Backup Failure: Unstable Writers or Excluded Volumes Issue
KB ID: 501007 Issue: Backup failed with the error message: "Unable to perform application-aware processing as the writers are not stable in the instance (or) all the volumes in the instance are excluded." Cause: This issue can occur due to the ...
Addressing Backup Failure
KB ID: 501006 Issue: Backup failed with the error message: "Backup failed. Please make sure all the permissions for each service listed in 'Prerequisite to add an AWS account' are granted." Cause: Permissions to access the storage account are either ...
Addressing Backup Failure
KB ID: 501005 Issue: Backup failed with the error message: "Backup failed. Please make sure all the permissions for each service listed in 'Prerequisite to add an AWS account' are granted." Cause: Permissions to access the storage account are either ...
Addressing Backup Failure
KB ID: 501004 Issue: Backup failed with the error message: "Backup failed. Please make sure all the permissions for each service listed in 'Prerequisite to add an AWS account' are granted." Cause: Permissions to access the storage account are either ...
Resolving Backup Failures Due to Trial Period Expiry
KB ID: 501003 Cause: When using a newly installed backup server, the default trial period lasts for 30 days. After this trial period expires, backups on the server will fail, accompanied by the following error message: "Backup failed. Your trial ...
Resolving "Storage Disconnected: Unable to retrieve the backup data from the Storage repository configured in the server"
KB ID: 115108 Cause: This error occurs when the volumes configured in the storage pool are disconnected, inaccessible from the server, lack sufficient permissions, or if backup storage repositories are manually removed. Solution: 1. Ensure Storage ...
Resolving "Error - Invalid Argument: Setgid: Unable To Set Group ID To Group #Number"
KB ID: 75 Issue: The error "Invalid Argument: Setgid: Unable To Set Group ID To Group #Number" occurs when the group ID is set as -1 in the "httpd.conf" file. Solution: To resolve this issue, follow the steps below: 1. Stop the BDRSuite service. 2. ...
Resolving "GLIBCXX_3.4.19 Package is not Installed" Issue in Ubuntu 12.04 LTS for BDRSuite Installation
KB ID: 115015 Issue: During the installation of BDRSuite in Ubuntu 12.04 LTS, the process may abort, indicating that the "GLIBCXX3.4.19 Package is not installed." This issue arises when the required GLIBCXX3.4.19 package is missing. Solution: To ...
Handling "The Database Missed a Previous Full Backup Before the Incremental Backup" Error in BDRSuite Client
KB ID: 89 Issue: Users may encounter the error message "The database missed a previous full backup before the incremental backup" in BDRSuite Client. This can occur due to various reasons, and the article provides solutions based on the specific ...
Manual Workaround Steps for Software Upgrade in BDRSuite Clients
KB ID: 115051 Overview: This knowledge base article provides manual workaround steps for upgrading Vembu NetworkBackup clients in scenarios where the automatic software upgrade process fails due to issues in retrieving sufficient information from the ...
Supported File Systems and Storage Types in BDRSuite Backup Server
KB ID: 115080 Overview: This knowledge base article provides information on the supported file systems and storage types in BDRSuite Backup Server for different operating systems. Supported File Systems and Storage Types: Windows: File System: NTFS ...
Steps to Change the MySQL Data Directory Location
KB ID: 115037 Challenge: Migrating BDRSuite internal database (MySQL) data files from one location to another. Solution: For Windows: 1. Stop the BDRSuite and MySQL Services in services.msc. 2. Open the "my.ini" file in the MySQL installation ...
Resolving Backup Aborted: Incompatibility Between Backup Configuration and Server Data
KB ID: 22 Cause: This error typically occurs when the BDRSuite server is unable to read or access the backup configuration file '*.sbc' associated with a specific backup. This situation arises when a backup job is scheduled from a BDRSuite client ...
BDRSuite client is Already Running on the Remote Server
KB ID: 117020 Cause: This error arises when attempting to add a target host to the BDR server while the BDRSuite client is currently active on that host. Solution: To resolve this issue, follow the steps below: 1. Continue using the existing BDRSuite ...
Snapshot Operation Exceeded The Time Limit For Holding Off I/O In The Frozen Virtual Machine
KB ID: 69 Cause: During VMware backup, encountering the "Snapshot Operation Exceeded The Time Limit For Holding Off I/O In The Frozen Virtual Machine" issue is typically attributed to two main factors: 1. High I/O in the Virtual Machine: When the ...
Prerequisites for Manual Installation of VembuIntegrationService (VIS)
KB ID: 115054 Cause: VembuIntegrationService requires specific Microsoft VC++ redistributable packages to operate smoothly. Failure to have these packages installed may result in the inability of VembuIntegrationService to start. Solution: Before ...
Troubleshooting BDRSuite Integration Service Connection Issues
KB ID: 115032 Issue: Encountering problems while connecting to BDRSuite Integration Service. Cause: The issue typically arises in any of the following cases: 1. Vembu Integration Service is not running or is in a disabled state on the Microsoft ...
Steps to Correct Improper Uninstallation of BDRSite/BDRsuite OffsiteDR Server
KB ID: 115104 Challenge: Performing a thorough uninstallation of BDRSuite or OffsiteDR from the machine when improper uninstallation has occurred. Steps to Correct Improper Uninstallation: For Windows: 1. Ensure that the BDRSuite Server is stopped ...
BDRSuite Automatic Software Update Guide
KB ID: 99 Overview: The BDRSuite offers software updates through manual upgrades for BDRSuite Servers (Backup Server and Offsite DR Servers) and automatic upgrades for BDRSuite Clients. This guide provides steps for upgrading each component to ensure ...
Uninstalling Vembu BDR from Backup Server Machine
KB ID: 115020 Objective: To perform a complete uninstallation of Vembu BDR from the backup server machine. Steps to Uninstall Vembu BDR from the Linux Backup Server Machine: 1. Drop sharded databases on MySQL and MongoDB. Execute the following ...
Deleting Credential Entries from BDRSuite Backup Server
KB ID: 115131 To remove credential entries from your Windows BDR Backup server, follow the steps below: 1. Download the BDRSuite_Delete_Credential.zip from the following link and extract its contents: ...
Modifying ESXi Hostname/IP for VMware Backup and Replication in BDRSuite
KB ID: 115059 Cause: When a user changes the ESXi hostname or IP after configuring it in Vembu BDR, there is no direct option in the Vembu BDR console to reflect this change. Solution: To update the ESXi hostname/IP, users must manually modify the ...
Failed to Connect Datasource on Windows Backup Server
KB ID: 115021 Cause: This error typically arises due to the improper removal of the MySQL ODBC connector. If the connector is not removed correctly during the initial uninstallation, residual entries related to ODBC may persist in the Registry. These ...
Unable to Log In to Web Console After Linux (Ubuntu) OS Update
KB ID: 115046 Cause: The inability to log in to the web console is usually triggered by an automatic upgrade of unixODBC during a system update, rendering it incompatible with BDRSuite/BDRSuite OffsiteDR. Solution: To resolve the issue, follow these ...
BDRSuite Cluster Deployment Guide for Version 3.9
KB ID: 115064 Overview: BDRSuite supports the deployment of multiple BDRSuite Server instances (Nodes) in a cluster for load balancing client requests. This document outlines the clustering process and provides guidance on setting up BDRSuite for ...
Troubleshooting Guide: Incremental Backup Failures Post VStorage Motion Errors
KB ID: 59 Cause: This error affects incremental backups of virtual machines, particularly those relying on Changed Block Tracking (CBT) running on ESXi 5.x hosts. Solution: To resolve this issue for an impacted virtual machine, follow these steps: 1. ...
Issue: Full Backup Time Mismatch Troubleshooting
KB ID: 110003 Cause: The mismatch in full backup time is observed when utilizing another backup software concurrently with Vembu NetworkBackup. Performing SQL Server database backups through multiple applications leads to inconsistency in backup ...
SGEM0001 : Unable to fetch mailbox details.
KB ID: 114 Cause: Insufficient permissions are assigned to the user account running the BDRSuite service. Solution: If you encounter an error accessing the "Add Exchange Mailbox Backup" page in the BDRSuite web console, follow the steps below to ...
Circular Logging and Log Backup Issue
KB ID: 90 Cause: Error while preparing Storage Group [First Storage Group] for backup: "An Incremental/Differential log backup cannot be performed when circular logging is enabled.” This error typically occurs when the circular logging option is ...
How to Purchase a License
KB ID: 106 Challenge: To purchase a license from the BDRSuite Portal. Solution: To buy a license from the BDRSuite Portal, follow the steps below: 1. Log in to your BDRSuite Portal account via [https://portal.vembu.com](https://portal.vembu.com). 2. ...
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