BDRSuite Backup Server
Steps To Add Hosts (Windows/Linux) through CSV File
KB ID : 115204 Steps To Add Hosts (Windows/Linux) through CSV File BDRSuite Backup Agent (BBA) runs with the service name - BDRSuite Delegation Service (BDS) and is a mandatory component for backup operations and is installed on the target host ...
Steps to allocate license for customers
KB ID : 115902 License Allocation Steps For Customer Go to the Customers portal console of the respective account to allot licenses to your customer. Navigate to the “License” tab in the portal console. On the customer's License page, choose the “ ...
Steps to transfer licenses between BDRSuite Servers
KB ID : 115901 License Transfer from one server to another server Login to the portal account BDRSuite Portal. Navigate to the “License -> Allot Licenses -> Transfer Licenses”. You can view the available licenses under All servers (Including Deleted ...
Steps to assign AWS Licenses to BDRSuite Backup Server from BDRSuite Portal
KB ID : 505000 Allotting Licenses directly from the License tab for Customer Go to the Customers portal console of the respective account to allot licenses to your customer. Navigate to the “License” tab in the portal console. On the customer's ...
Steps for Assigning Microsoft 365 & Google Workspace Licenses in BDRSuite Backup Server via BDRSuite Portal
KB ID: 310004 Allotting Licenses for Customer: 1. Access the Customers portal console for the relevant account to allocate licenses. 2. Navigate to the "License" tab within the portal console. 3. On the customer's License page, select "Allot Licenses ...
Prerequisites for 'Download as PST' Operation
KB ID: 310002 To ensure a seamless 'Download as PST' operation, the following prerequisites must be met: 1. Microsoft Outlook Installation: Make sure Microsoft Outlook (64-bit) is installed and running on the machine where the BDRSuite Backup Server ...
Changing BDRSuite Client Data Storage Location
KB ID: 115097 Purpose: To migrate internal database files of BDRsuite Client from one location to another. Cause: In BDRSuite client, when a significant number of files are added to the backup job, the internal meta-information (sgprp database) ...
Steps to Enable Microsoft 365 Users to initiate Self-service Recovery directly from their Outlook Console and from the BDRSuite Web Console
KB ID : 310006 What is Self-service Recovery? Self-service recovery enables end-users to recover their backed up data, without needing to contact the administrator. Self-service Recovery for Microsoft 365 Users in BDRSuite BDRSuite supports Microsoft ...
Converting to BDRSuite Free Edition after Trial Period Expiry
KB ID: 115050 Purpose: This KB article provides steps for converting to the 'BDRSuite Backup Server Free Edition' after the trial period expires. Solution: After the trial period for BDRSuite expires, you have the option to either register the Backup ...
Prerequisites to Add Linux Machine
KB ID : 115201 Before you add a Linux machine (Servers/Endpoints) to the BDRSuite Server/Client, check the following prerequisites. 1.User Account with Root Privileges: Make sure the user account you specify to add the Linux machine has root ...
How to Resolve Java Stack Size Error in BDRSuite on Ubuntu 16.04
KB ID: 115049 Cause: Error occurs while starting BDRSuite in Ubuntu 16.04 due to the Oracle Java browser plugin crashing during stack-related actions on initialization. For more details about the Java Stack error, refer to Link Solution: To overcome ...
New Desktop Icon Not Appearing After Automatic Software Update
KB ID: 50 Cause: The new desktop icon does not appear after an automatic software update, mainly due to system cache. After upgrading the existing installation, the new desktop icon fails to show up. Solution: To resolve this issue, follow these ...
SMB File Server Not Installed in the Remote Machine
KB ID: 117036 Cause: The alert “SMB File server not installed in the remote machine” typically occurs when the SMB feature is not enabled on the target host. Solution: To resolve this issue, follow the steps below: 1. On the Target Host: Go to Server ...
Active Backup Schedule is Suspended. Backup is Incomplete.
KB ID: 115016 Cause: If an attempt is made to suspend the backup on the client side while the backup is in progress, the backup will fail with the above message. Solution: To continue the backup from the BDRSuite agent, you must resume the suspended ...
HY000: Failed to connect to datasource: No description available in database ::c:/program files/vembu/vembubdr/data/sgserver.db
KB ID: 115069 Cause: The above alert is thrown while logging in from the console of BDRSuite/OffsiteDR if there exists an issue in PostgreSQL connectivity. It will be shown in the following cases: 1. First login post fresh installation. 2. Logging in ...
Proceed Ack Failed
KB ID: 115096 Cause: The reported error, "Proceed Ack Failed," occurs during backup configuration when there is a network drop, improper network connectivity, network timeout, or if the agent doesn't receive the initial handshake acknowledgment from ...
Backup Not Supported for Nested Hyper-V Server
KB ID: 117010 Cause Hyper-V Backups on Nested Hyper-V Server are not supported. Currently, Hyper-V Backup is supported only on physical servers. Solution: As of the latest update, BDRSuite Client does not support performing Hyper-V Backups on nested ...
No Virtual Machines Available on Host
KB ID: 221011 Error Description: Error 221011 occurs when no virtual machines are added to the specified host within the BDRSuite. The absence of VMs on the host results in the unavailability reported by this error. Solution: To resolve Error 221011 ...
Unable to Establish Connection to KVM Host
KB ID: 221012 Issue: Encountering the specified error in BDRSuite indicates a failure to establish a connection with the designated host, identified by either its Hostname or IP Address. The error message advises users to verify the installation and ...
Configuration of Object Storage Repository with Immutability in Amazon S3
KB ID: 190021 Objective: This guide provides step-by-step instructions for configuring an Object Storage Repository with Immutability in Amazon S3 by enabling Object Locking on a bucket. Immutability ensures that objects within the bucket cannot be ...
Error Encountered: Getting/Inserting Client Token - Issue with Inserting Client UUID into DB
KB ID: 115102 Cause: This error occurs when reinstalled BDRSuite clients attempt to establish a backup connection with the backup server containing the same client entries from a previous installation, often due to improper removal from the server ...
BDRSuite is Currently Updating Internal Databases
KB ID: 115107 Cause: This error occurs when the VembuPostgreSQL service is not properly started on your backup server machine or has stopped due to environmental reasons. Solution: 1. Database Creation/Update in Progress: Allow some time for the ...
Converting Standalone BDRSuite Server to Cluster Setup
KB ID: 102152 Objective: This guide outlines the steps to convert a Standalone BDRSuite Backup Server into a Cluster Setup. Note that the Standalone server can only be configured as a new Cluster setup, where it will function as both the Main Node ...
How to Add a Backup Proxy for VMware Backup in BDRSuite
KB ID: 115206 Overview A Backup Proxy in BDRSuite is an optional component that enhances VMware backup performance by reducing the load on the Backup Server. It acts as an intermediary between the Backup Server and VMware hosts, handling tasks such ...
VMware Backup Fails with NBD_ERR_NETWORK_CONNECT Error
KB ID: 115056 Cause: The "NBD_ERR_NETWORK_CONNECT" error occurs when the ESXi/vCenter network experiences instability during VMware backup, replication, or recovery while attempting to read the VM’s disk data. Solution: Follow these steps to ...
Invalid Email Address in Email Configuration
KB ID: 115058 Cause: The issue arises when attempting to add SMTP server settings without providing SMTP server authentication information. Solution: This problem has been addressed, and the fix will be integrated into Vembu BDR Suite v3.9.0 release. ...
Running Multiple Backup Jobs Simultaneously - Step-by-Step Guide
KB ID: 115094 Purpose: This guide provides step-by-step instructions on how to run multiple backup jobs simultaneously on the client or server side. Steps to Run Multiple Backup Jobs Concurrently: 1. Stop BDRSuite Client/Server Services: Open the ...
No Disk and Drive(s) Listed After Installing BDRSuiteDriver on Windows Workstation
KB ID: 115043 Issue: After installing the Vembu ImageBackup driver on a Windows workstation, no disks and drives are listed in the backup application. Solution: Follow these steps to troubleshoot and resolve the issue: 1. Check Device Manager: Open ...
Troubleshooting: The Remote Server is Not Reachable
KB ID: 117046 Cause: The issue arises when VembuBDR or VembuVMBackup cannot access the target machine's admin$ share, which is a universal share path typically required for copying the VembuInstallationService installer onto the target machine. ...
Troubleshooting: Unable to Send Email - SMTP Error: Could Not Authenticate
KB ID: 115034 Cause: The error "SMTP error: could not authenticate" may occur for the following reasons: If the configured SMTP server is Gmail, the error may result from Gmail's default settings blocking less secure applications. Incorrect ...
Troubleshooting: Failed to Create Dump Location
KB ID: 110002 Cause: This error typically occurs when the configured dump location for MSSQL backup schedules is inaccessible, or the user running the BDRSuite service lacks sufficient permissions to access the directory. Solution: To resolve this ...
Troubleshooting: Vembu Integration Service Not Running During Live Recovery to Hyper-V Host
KB ID: 115112 Cause: During Live Recovery to a Hyper-V host, the test connectivity might fail with the error "BDRSuite Integration Service is not running on the remote host. Make sure it is running and proceed with the restore." This issue can occur ...
How to Re-register the Backup Server with the Same Name After Reinstallation
KB ID: 115001 Challenge: After uninstalling a backup server, attempting to reinstall it with the same server ID from the same account is unsuccessful. Solution: Re-registering the backup server with the same name after reinstallation involves ...
Linux Installation for PostgreSQL May Fail During Software Update
KB ID: 115052 Cause: While installing the BDRSuite Server on a Linux machine, PostgreSQL installation may fail with an error message “postgresql: unrecognized service”. This issue may arise due to conflicts with background database updates or ongoing ...
Internet Access Not Automatically Available After Instant Boot
KB ID: 47 Cause: VMs created using instant boot will not have any network adapter settings. Hence, internet access will not be available from the virtual machine. Solution: Enable internet access manually.
Source Might Be Altered
KB ID: 64 Cause: The Image backup job may fail with the error message "Source might be altered. Please check if the source disk order is correct." This error occurs when the GUID of a volume has been changed after configuring the disk image backup. ...
MAPI Initialization Failed
KB ID: 111000 Cause: The error "MAPI initialization failed" occurs when the 'MSPST MS' service is not configured. Solution: Follow the steps below to resolve the issue: 1. Create a New User: Create a new user with sufficient rights through Active ...
Failed to Install Vembu BDR/ODR v3.9.1 & Later Due to Missing Dependencies
KB ID: 115067 Cause: This alert is triggered during the installation of Vembu Server (BDR/OffsiteDR) on a Windows 2008 R2 system when the required prerequisite, Windows6.1-KB3033929 patch, is not available on the machine. Solution 1: 1. Download the ...
Unable to Install BDRSuite Client on iMac
KB ID: 115035 Cause: During the installation of BDRSuite Client on iMac, failures may occur with the error message "Vembu NetworkBackup can't be opened because it is from an unidentified developer." This is typically due to security settings ...
MAPI Profile Creation Failed
KB ID: 111002 Cause: The 'MSPST MS' service is not configured, leading to the failure of MAPI profile creation. Solution: Follow the steps below to resolve the issue: 1. Create a New User: Create a new user with sufficient rights through Active ...
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