Per-VM License: Backup for individual virtual machines.
Per-Server License: Backup for physical servers.
Per-Workload License: Backup for specific workloads (e.g., applications, databases).
Per-Endpoint License: Backup for desktops and laptops.
Per-User License: Backup for SaaS applications like Microsoft 365 or Google Workspace.
CPU-Socket License: Backup for all VMs on a host based on CPU sockets.
Per 500 GB/Year License: Backup based on annual data storage usage.
What is a per-user license?
A per-user license applies to SaaS backups like Microsoft 365 and Google Workspace, where each user account is counted as one license.
What is a per-workload license?
A per-workload license covers specific applications or databases (e.g., Microsoft SQL, Exchange, MySQL, and Oracle), regardless of the number of users.
What is a per-VM license?
A per-VM license is based on the number of virtual machines protected under VMware, Hyper-V, oVirt, KVM, Proxmox, and other virtual environments.
What is a per-500GB/year license?
This license is based on the total storage consumed, where pricing is calculated per 500GB per year for cloud-based backups.
What is a per-server license?
A per-server license covers physical or virtual servers and allows backing up the entire machine, applications, and files.
What is a CPU-socket license?
A CPU-socket license applies to VMware and Hyper-V environments, where licensing is based on the number of physical CPU sockets in the host server.
What is a per-endpoint license?
A per-endpoint license applies to desktops and laptops running Windows, Mac, or Linux, typically used for workstation protection.
What is a per-application license?
A per-application license is for database and application-specific backups, such as Microsoft SQL, Exchange, and MySQL.
Can I switch licensing models after purchase?
Yes, you can upgrade or switch licensing models by contacting the BDRSuite sales team. They will assist you in transitioning to a model that better suits your needs.
Are there discounts for bulk license purchases?
Yes, BDRSuite offers volume discounts for bulk license purchases. Contact the sales team at sales@vembu.com for more details.
Does BDRSuite offer free licenses?
Yes, BDRSuite provides free licenses for small environments, such as backing up to one VM or one workstation. Check the Free Edition for more information.
How do I calculate the number of licenses I need?
The number of licenses depends on your infrastructure (e.g., number of VMs, servers, or endpoints). Use the BDRSuite Licensing Calculator or contact the sales team for assistance.
Billing, Payment & Subscription
Is BDRSuite available as a subscription or a one-time purchase?
BDRSuite is available as a subscription-based license, billed monthly or annually. Some editions also offer perpetual licensing.
Are there volume discounts for larger deployments?
Yes, volume-based discounts are available for large deployments. Contact the sales team for a custom quote.
Can I upgrade my BDRSuite license?
Yes, you can upgrade your license at any time to cover additional workloads, storage, or advanced features.
What payment methods are accepted?
BDRSuite accepts credit/debit cards, wire transfers, and purchase orders (POs) for enterprise customers.
Can I receive an invoice for my purchase?
Yes, an invoice will be provided for all purchases, and you can download it from your account portal.
Is auto-renewal available for subscriptions?
Yes, you can enable auto-renewal to ensure uninterrupted service. You can also disable auto-renewal anytime from your account settings.
What happens if my subscription expires?
If your subscription expires, backups will stop running, but your existing backups remain accessible until the retention period expires.
Can I cancel my subscription?
Yes, you can cancel your subscription at any time. However, refunds are subject to BDRSuite’s refund policy.
Cloud Storage & Backup Storage Options
Where can I store my backup data?
You can store backup data in:
BDRCloud (Built-in storage)
Public cloud storage (AWS, Azure, Google Cloud)
S3-compatible cloud storage (Wasabi, MinIO)
On-premises storage (NAS, SAN, DAS)
Can I use my own cloud storage with BDRSuite?
Yes, you can integrate third-party cloud storage providers such as Amazon S3, Azure Blob Storage, and Google Cloud Storage.
What happens if I exceed my storage limit?
If your storage exceeds the allocated quota, backups fail to start, and you will be notified to purchase additional storage. Overages may incur extra charges.
Free Trials & Free Edition
Does BDRSuite offer a free version?
Yes, the Free Edition allows you to back up a limited number of workloads without a paid license.
How long does the free trial last?
The 30-day free trial provides full access to all premium features.
Do I need to provide payment details for the free trial?
No, payment details are not required to start the free trial.
Is there a free trial for BDRCloud?
Yes, BDRCloud offers a free trial that includes 100 GB of storage for 30 days. Sign up on the BDRCloud official website.
Service Providers & MSP Licensing
Is BDRSuite suitable for Managed Service Providers (MSPs)?
Yes, BDRSuite for MSPs offers multi-tenant backup solutions with flexible pricing.
SaaS Applications (Microsoft 365, Google Workspace)
Does BDRSuite offer ransomware protection?
Yes, BDRSuite includes immutable backups, encryption, and MFA to protect against ransomware.
How long can I retain backup data?
Retention policies are customizable, allowing short-term and long-term retention. Watch the video to know more about BDRSuite Retention Policy.
How to configure Retention for Image Level backups of VMs and Physical Machines
How to configure Retention for File and Folder Backup
Installation & Deployment
How do I install BDRSuite?
BDRSuite can be installed on Windows, Linux servers or Docker containers. Watch the video on how to install BDRSuite Backup server below:
How to install BDRSuite in Windows
How to install BDRSuite In Linux
Does BDRSuite support agentless backup?
Yes, agentless backup is available for VMware and Hyper-V environments.
Can I back up multiple locations from a single console?
Yes, BDRSuite’s centralized management allows you to manage multiple sites.
Does BDRSuite support multi-factor authentication (MFA)?
Yes, MFA is available to enhance security for admin access.
Additional Costs & Support Plans
Are there any hidden costs?
No hidden fees. Pricing includes software licensing, but cloud storage, premium support, and add-ons may have extra costs.
What support options are included with BDRSuite licensing? BDRSuite provides:
Basic Support: 24/7 email, chat, and phone support with a dedicated account manager
Premium Support: Priority escalation available at an additional cost
Does BDRSuite charge for software updates?
No, software updates and patches are included in the licensing cost.
Pricing for Specific Backup Types
What is the pricing for BDRSuite?
BDRSuite pricing is based on the licensing model (per VM, per CPU socket, per user, or per server). For exact pricing, contact BDRSuite support or visit the BDRSuite Pricing Page.
How is BDRSuite Backup Pricing Calculated?
BDRSuite pricing varies based on the backup type and licensing model:
VMware & Hyper-V Backup: Licensed per VM or per CPU socket.
Microsoft 365 & Google Workspace Backup: Licensed per user.
Azure & AWS Backup: Pricing depends on the number of Cloud Workloadfs.
Linux & Windows Backup: Licensed per server or workstations per year.
Application & Database Backup: Licensed per application/database instance.
SaaS Backup: Pricing is based on the number of users.
What is included in the Free Edition? The Free Edition of BDRSuite offers Enterprise-level features for free, designed for users with limited workloads. Supporting Virtual, Physical, Cloud, Endpoint, and SaaS environments, it’s ideal for small businesses or individuals. It’s ideal for small environments or evaluation purposes.
General Overview What is BDRCloud? BDRCloud is a cloud-hosted backup and disaster recovery solution that provides centralized management for protecting critical data across distributed infrastructures. It offers secure, scalable, and efficient backup ...
General Overview What is BDRSuite for MSP? BDRSuite’s MSP Backup Solution is a comprehensive backup and disaster recovery platform designed specifically for Managed Service Providers (MSP), Cloud Service Providers (CSP), Hosting Service Providers ...
Service providers can choose from flexible licensing and pricing options with BDRSuite. Monthly licenses Pay-as-you-go pricing Save more with Annual Subscription Significant discounts for upfront payments You can easily purchase and manage your ...
BDRSuite for Hyper-V provides flexible licensing options with both Subscription and Perpetual license models available. The licensing options include VM Level and CPU-Socket Level pricing, allowing you to select the most appropriate pricing structure ...
BDRSuite for Linux provides flexible licensing options with both Subscription and Perpetual license models available. For detailed BDRSuite pricing or to request a custom quote, bdr-support@vembu.com.