General Overview
What is BDRCloud?
BDRCloud is a cloud-hosted backup and disaster recovery solution that provides centralized management for protecting critical data across distributed infrastructures. It offers secure, scalable, and efficient backup options for businesses of all sizes.
Is there a free trial available for BDRCloud?
Yes, BDRCloud offers a free trial with 100GB of storage for 30 days, allowing users to test the platform before purchasing a subscription. You can
sign up for the trial on the
BDRCloud Website.
Licensing Models
What are the available licensing models for BDRCloud?
BDRCloud offers a Subscription License and can be purchased on a per-workload, per CPU-Socket, per-user, per-endpoint, or per-application basis.
- Annual and Multi-year (2, 3 & 5 year) Subscription Licenses are available.
- Includes 24/7 technical support and product updates and upgrades.
If you opt to store backup on
BDRCloud, please note that you need to purchase BDRCloud storage separately.
What licensing and pricing options are available for Service Providers?
Service providers can choose from flexible licensing and pricing options.
- Monthly licenses
- Pay-as-you-go pricing
- Save more with Annual Subscription and volume discounts
- Significant discounts for upfront payments
Can MSPs rebrand BDRCloud for their clients?
Yes, BDRCloud offers rebranding options for MSPs, allowing them to rebrand the solution as their own and offer it to their clients. For more details contact
BDRSuite Support .
Is there a minimum commitment required for MSPs or enterprises?
No, there are no minimum commitments for MSPs or enterprises. For more details, please discuss your specific requirements with the
BDRSuite Support.
Pricing and Storage
How is BDRCloud priced?
BDRCloud is priced based on the type of backup (VM, physical machine, applications, SaaS, etc.), storage consumption, and subscription duration.
How does the pricing vary for different backup types?
Pricing is based on the type of backup:
- VM Backup: Charged per VM
- Physical Machine Backup: Charged per server/workstation
- Application Backup: Charged per database/application
- SaaS Backup (Microsoft 365, Google Workspace): Charged per user/mailbox
- Storage Consumption: Additional charges may apply based on the cloud storage used.
What storage options are available in BDRCloud?
BDRCloud provides flexible storage options to meet various business needs. Users can store backup data in:
- BDRCloud’s built-in storage for seamless cloud backup management.
- Public cloud providers such as AWS, Microsoft Azure, and Google Cloud for greater scalability.
- S3-compatible cloud storage to integrate with third-party storage solutions.
- On-premises storage including NAS, DAS, and SAN for complete control over data.
How can I calculate the number of licenses I need to purchase?
To calculate the number of licenses needed, let’s consider the following example:
If your business has:
- 50 VMware VMs
- 30 Windows Workstations
- 100 Microsoft 365 Users
- 10 Linux Servers
- 10 SQL Servers
Then, you will require 200 licenses distributed as follows:
- 60 Workload Licenses (for VMware VMs & Linux Servers)
- 30 Endpoint Licenses (for Windows Workstations)
- 100 User Licenses (for Microsoft 365 Users)
- 10 Application Licenses (for SQL Servers)
How is BDRCloud storage calculated?
BDRCloud charges based on the original size of the data (before compression and deduplication). This means you pay for the total size of the data you back up, regardless of how much space it occupies in the cloud after compression.
Does BDRCloud charge separately for storage?
Yes, storage costs depend on the cloud storage tier chosen and the data retention period.
Can I choose my own cloud storage provider?
Yes, BDRCloud offers flexibility in storage options. You can integrate with third-party cloud storage providers or use BDRCloud’s built-in storage.
Are there any additional fees besides licensing and storage?
Additional fees may apply for advanced features, support plans, or add-ons like ransomware protection or extended retention policies. Check the pricing details or contact the
BDRSuite Support for clarification.
What happens if I exceed my storage limit?
If your storage usage goes beyond the allocated quota, new backups will be blocked. You’ll receive a notification alerting you to the issue. To resume backups, you’ll need to purchase additional cloud storage. Extra charges will apply based on the overage rate. contact the BDRSuite Support
Why does BDRCloud charge based on the original data size?
Charging based on the original data size ensures predictable and transparent pricing. It eliminates variability caused by compression and deduplication ratios, making it easier for businesses to budget for their backup needs.
Does compression and deduplication still apply to my backups?
Yes,
BDRCloud still applies compression and deduplication to reduce the storage space required in the cloud. However, you are charged based on the original size of the data, not the compressed size.
Purchasing and Custom Quotes
How can I buy BDRCloud licenses?
Purchasing BDRCloud licenses is a straightforward process. Follow these steps to get started:
- Sign Up and create an BDRSuite Portal account
- Add Payment Method: Add your credit card to the portal for making license purchases
- Select and Purchase Licenses:
- Choose the required number of licenses and BDRCloud storage for your needs
- You can make payments via credit card, or pre-purchase portal credits and utilize them during the purchase
- Renew Existing Licenses:
- Easily renew your existing licenses directly from the portal
- You will receive a notification before your license expires, ensuring uninterrupted service.
By following these steps, you can efficiently manage and purchase the necessary licenses for your backup requirements.
How can I get a custom quote?
To receive a custom quote, contact our team at
bdr-support@vembu.com. Share your specific requirements, and our team will provide a tailored quote to meet your needs.
Are there volume discounts for bulk licensing purchases?
Yes, BDRCloud often provides volume discounts for businesses or MSPs purchasing a large number of licenses. Contact their
BDR Support for specific discount details.
Are there any discounts available for long-term subscriptions?
Yes, annual and multi-year subscriptions come with discounts compared to monthly plans.
Support and Additional Features
What support options are included with BDRCloud licensing?
BDRCloud offers various support options based on the licensing plan. Basic support includes email and chat assistance, 24/7 phone support, and a dedicated account manager. Premium support is available at an additional cost.
Is technical support included in the subscription cost?
Yes, technical support is included, but premium support options may be available at an additional cost.
Can I upgrade or downgrade my licensing plan later?
Yes, BDRCloud typically allows users to upgrade or downgrade their licensing plans as their needs change. Contact
BDRSuite support team for assistance.
How can I upgrade or downgrade my subscription?
Users can upgrade or downgrade their plans anytime through the
BDRSuite portal. Pricing adjustments will be reflected in the next billing cycle.
Are there any hidden costs in BDRCloud pricing?
BDRCloud aims to provide transparent pricing. However, ensure you review the terms for any potential additional costs, such as overage fees for exceeding storage limits or charges for advanced features.
Refunds and Cancellations
What is BDRCloud’s refund policy?
Refund policies may vary based on the licensing agreement. Check the terms and conditions or contact
BDRSuite Support for details on cancellations and refunds.
Can I cancel my subscription at any time?
Subscription cancellation policies depend on the licensing plan. Some plans may require a commitment period, while others offer monthly flexibility.
What happens if I don’t renew my subscription?
If the subscription is not renewed, backups will be retained for a limited grace period, after which they may be deleted.