Fix "MAPI_E_NOT_FOUND" Error in BDRSuite for Applications & DBs when Creating PST Files

Troubleshooting: MAPI_E_NOT_FOUND Error and PST File Creation Issues

KB ID: 91
Cause:
The error "MAPI_E_NOT_FOUND" occurs during the backup of Exchange Mailbox when the 'MSPST MS' service is not configured in the Exchange Server. The presence of the 'MSPST MS' entry in the MAPISVC.INF file is essential for proper functioning.
Solution:
To resolve this issue, follow these steps:
1. Confirm the presence of the 'MSPST MS' service in the MAPISVC.INF file located in the Windows system directory (e.g., C:\Winnt\System32). If Outlook is installed on the Exchange Server machine, check for the file in the common system program files area (e.g., C:\Program Files\Common Files\System\Mapi\1033).
2. Ensure that the MAPISVC.INF file contains the necessary information for the Microsoft Personal Folder store service. Add the following information if it's not already present:
[Services]
MSPST MS=Personal Folders File (.pst)
[MSPST MS]
Providers=MSPST MSP
PRSERVICEDLL_NAME=mspst.dll
PRSERVICEINSTALL_ID={6485D262-C2AC-11D1-AD3E-10A0C911C9C0}
PRSERVICESUPPORT_FILES=mspst.dll
PRSERVICEENTRY_NAME=PSTServiceEntry
PRRESOURCEFLAGS=SERVICENOPRIMARY_IDENTITY
[MSPST MSP]
34140102=4e495441f9bfb80100aa0037d96e0000
PRPROVIDERDLL_NAME=mspst.dll
PRSERVICEINSTALL_ID={6485D262-C2AC-11D1-AD3E-10A0C911C9C0}
PRRESOURCETYPE=MAPISTOREPROVIDER
PRRESOURCEFLAGS=STATUSDEFAULTSTORE
PRDISPLAYNAME=Personal Folders
PRPROVIDERDISPLAY=Personal Folders File (.pst)
Note: Create a backup of the 'mapisvc.inf' file before making any changes.
3. After modifying the 'mapisvc.inf' file, attempt to schedule the backups again.
For more information on the format of the MAPISVC.INF file, you can refer to the Microsoft article: http://support.microsoft.com/kb/294470
Please visit the following help document for additional guidance on adding the MSPST MS Services to the mapisvc.inf file: http://account.vembu.com/help/vembu-h...

    • Related Articles

    • Troubleshooting VM Snapshot Creation Issues in Vembu Backup and Replication for VMware

      KB ID: 105010 Issue Encountering difficulties in creating VM snapshots using BDRSuite Backup and Replication for VMware, particularly during the process of snapshot creation for VMs set up for backup or replication. The error message indicates the ...

    • MAPI Profile Creation Failed

      KB ID: 111002 Cause: The 'MSPST MS' service is not configured, leading to the failure of MAPI profile creation. Solution: Follow the steps below to resolve the issue: 1. Create a New User: Create a new user with sufficient rights through Active ...

    • Troubleshooting Database/Instance Connection Issues

      KB ID: 231001 Summary: Error code 231001 indicates a connection issue between the Database/Instance and the backup server. This critical error message reads, "Unable to establish the connection between the Database/Instance and the backup server." ...

    • Troubleshooting Checkpoint Creation Errors in KVM Environment

      KB ID: 221004 Cause: The KB article focuses on problems that occur specifically within the KVM hypervisor environment during the creation of a checkpoint for a virtual machine. These errors can disrupt normal operations and may signify underlying ...

    • Bitmap File Not Found Error in BDRSuite

      KB ID: 104028 Summary: This knowledge base article addresses the "Bitmap File Not Found" error encountered within the BDRSuite application. The error may occur due to various reasons such as the absence of the VembuCBT driver, outdated software ...