When utilizing BDRSuite-Portal, backup requests may fail with the error message 'Not enough license units'. This issue can arise from various scenarios outlined below.

1. If the BDRSuite Backup Server/BDRSuite Offsite DR server is associated with the BDRSuite portal and its trial period expires, the backup status changes to 'over-consumed' in the customer portal account. Consequently, backup requests will fail with the error message "Backup Request Failed for Backup [xxxx] To Server [0.0.0.1] with Error :: Backup request failed with the error message 'Not enough license units'".

2. Backup failures may occur if the customer account lacks a valid license for newly created plugin backups.

3. When a licensed backup or client is deleted from a specific BDRSuite Backup Server/BDRSuite Backup Offsite DR server, the released license is not automatically reassigned to newly added client backups. As a result, the initial full backup may succeed, but subsequent incremental backups will fail with the same error message.

To address these issues, follow the steps outlined below:

1. Obtaining and Applying License:

1. Log in to the Vembu Portal.
2.  Purchase the necessary plugin license from the customer account by navigating to the "Buy -> Subscription License" page. Apply the acquired license for the specific client from the "Apply License" page in the BDRSuite Backup Server/BDRSuite Offsite DR server registered customer account (License -> Apply License).
3.  Execute a "Run license check" from the backup server's web console (Management -> Server Management ->Server Registration). Once the backup server establishes a connection with the BDRSuite portal, backups will be reactivated and successfully complete on the next scheduled run.
   

2. Reassigning Deleted Client Licenses:'/

1. Only the portal admin has the authority to reassign deleted client licenses to new client backups. For further guidance and assistance, please contact BDRSuite support at vembu-support@vembu.com.