Addressing Backup Failure

Addressing Backup Failure

KB ID: 501004
Issue:
Backup failed with the error message: "Backup failed. Please make sure all the permissions for each service listed in 'Prerequisite to add an AWS account' are granted."
Cause:
  1. Permissions to access the storage account are either missing or misspelled when creating a role for App Registration.
  2. Account credentials are not generated following the correct documentation.
Solution:
To resolve this issue, follow these steps:
1. Generate AWS Account Credentials:
Ensure that credentials for the AWS Account are generated by following the steps outlined in the document titled Pre-requisites to Add AWS Account.
2. Verify Permission JSON:
  1. If you have followed the steps mentioned in the above document, ensure that the permission JSON assigned for the role matches the JSON provided in the document titled Permission JSON.
  2. If not, edit the permission JSON accordingly. Copy and paste the correct JSON as specified in the document.
3. Proceed with Backup:
After verifying and editing the permission JSON if needed, proceed with the backup process.
By carefully following these steps, you can address the backup failure with error code 501006 and ensure that the required permissions are correctly configured for AWS account access. If further assistance is needed, please refer to the provided documents or contact our support team for help.

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