Troubleshooting VHD File Mounting in BDRSuite via Windows Device Manager

Issues Mounting VHD File via Windows Device Manager in BDRSuite

KB ID: 43
Cause:
When attempting to mount a VHD file via Windows Device Manager contained in a Virtual Drive, the device may appear as unreadable, and the disk could become 'Unallocated.' When trying to detach the disk, users might encounter error messages such as "The device is not ready" or "The system cannot find the path specified." This issue typically arises when the BDRSuite Server restarts while the VHD is in a mounted state or if the VHD is manually unmounted from the BDRSuite Server console while still mounted in the Windows Device Manager.
Solution:
To resolve this issue, reboot the BDRSuite Server machine. The problem is not related to the BDRSuite Backup server's backed-up Virtual Drives. Instead, it is caused by Windows Device Manager retaining stale mount handles, preventing successful remounting of the same device. Rebooting the BDRSuite Server machine will clear these stale handles and allow for proper remounting.

    • Related Articles

    • BDRSuite Known Issues & Limitations

      This document will provide detailed information about the known issues and limitations of each module, helping you identify potential challenges and implement effective workarounds to ensure uninterrupted operations. File & Folder Backup & Recovery ...

    • Quick Start Guide for Windows File & Folder Backup & Recovery

      About Windows File and Folder Backup BDRSuite offers a comprehensive solution for protecting Windows files and folders with features like agentless backups, incremental backup strategies, and flexible scheduling. It supports granular recovery, secure ...

    • Configuring Windows File & Folder Backup

      Configuring Windows File & Folder Backup ensures targeted data protection with options to customize schedules, retention policies, and recovery settings. This process provides flexibility to safeguard critical files and enables seamless restoration ...

    • Vembu ISO Boot via HDD for BDRSuite

      KB ID: 115072 Step 1 - Configuring Source Machine Backup: Prerequisite: Source Machine - The machine to be backed up. Configuration Procedure: 1. Install Vembu BDR Server or Vembu ImageBackup (Standalone Client) on the source machine. 2. Configure ...

    • Windows File-Level Recovery

      With the File Level Recovery option from the BDRSuite Backup Server, you can quickly restore individual files and folders. Step 1: Choose Host and Restore Type Choose a VM/ Host that you wish to restore. Now, select the File Level Recovery option and ...