Microsoft 365 Users/Groups Not Listed During Backup Configuration
This knowledge base article addresses the issue where Microsoft 365 users/groups are not listed during backup configuration. The error may occur due to the following reasons:
1. Mailbox Service is not enabled for the Microsoft 365 user.
2. The user doesn’t belong to the organization added to the BDRSuite.
3. Server non-supported group type.
Make sure the Mailbox Service is enabled for the users. Users for whom mailbox service is enabled will only be listed during backup configuration.
The user might be a member of an external organization. Users from external organizations will not be listed for backup.
Backups are not supported for groups belonging to the following group types: Security Groups, Distribution Groups, and Mail Enabled Security Groups. Therefore, these groups will not be listed on the BDRSuite Server.
Related Articles
Addressing "Microsoft 365 Domains not listed during backup configuration" Issue
KB ID: 310000 Cause: This issue arises when the Domain status is unhealthy or inactive for any of the domains in the Microsoft 365 Organization added to the BDRSuite Server. Solution: 1. Check Domain Status: Contact your Microsoft 365 account ...
Users & Objects
The backup summary report shows details related to each of the Users & Objects that are configured for backup. This report is updated every 24 hours. Select the Microsoft 365 object for which you want to view the backup summary report. The filters ...
Microsoft 365 Backup & Recovery
Overview BDRSuite provides a complete backup solution for Microsoft 365 and its objects including User Mailbox, Group Mailbox, SharePoint Sites and Teams, ensuring the protection and easy recovery of your data. With flexible storage options and ...
Configuring Microsoft 365 Backups
To configure backup for your Microsoft 365 domain, in the SaaS Application main menu navigate to Backup->Configure Backup->Microsoft 365 and choose the respective object (User Mailbox, Group Mailbox, SharePoint Sites, Teams) you wish to backup. Step ...
Adding Microsoft 365 Organization for Backup
In order to set up the Data Sources environment, you need to add your Microsoft 365 Organization, which can be done by navigating to the Data Sources -> Add Microsoft 365 Organization. Add Microsoft 365 Organization To add the Microsoft 365 domain, ...