Fileshare Path Status: Troubleshooting 'Not Connected' Error with Backup Server's Proxy

Troubleshooting File Share Connectivity Issues

KB ID: 241011
Fileshare path status is displayed as "Not connected" when attempting to use the backup server's default proxy. 
Possible Reasons and Solutions:
1. Invalid UNC Path or Incorrect Password
  1. Verify that the UNC path is correct.
  2. Ensure that the entered password is accurate and matches the required credentials.
2. File Share Already Mapped
  1. Check if the selected file share is already mapped to the same proxy.
  2. Ensure there are no duplicate mappings for the same share.
3. Multiple Connections to Server
 If there are multiple connections to the server or shared resource by the same user:
  1. Restart the Workstation Service:
    1. Select the Start button, type CMD.
    2. Right-click Command Prompt, then select "Run as Administrator".
    3. Type: `net stop workstation /y`, then press Enter.
    4. Type: `net start workstation`, then press Enter.
  2. Delete the unwanted drives:
  1. Select the Start button, type CMD.
  2. Right-click the Command Prompt option, then choose "Run as administrator".
  3. Type: `net use`, then press Enter.
  4. Identify and remove questionable drives using: `net use /delete \\servername\foldername`.
4. No Internet Connectivity on Target Proxy Agent (Azure Share)
  1. Ensure that the target proxy agent has internet access if required for accessing Azure resources.
5. Insufficient Permissions on Share
   To grant sufficient permissions to the respective user:
  1. Access Share Permissions:
  1. Log in to the server or computer where the shared folder is located
  2. Right-click on the shared folder and select "Properties."
  1. Navigate to the "Sharing" Tab:
  1. In the folder's properties window, go to the "Sharing" tab.
  1. Check Share Permissions:
    1. Click on the "Share" button or "Advanced Sharing" button.
    2. Review the list of users and groups with access.
    3. Ensurethe user has the necessary permissions (e.g., Read, Read/Write, Full Control).
  2. Add or Modify Share Permissions:
    1. If needed, click "Add" or "Edit" to add or modify permissions.
    2. Enter the user's name or select it from the list.
    3. Set the desired permissions for the user.
  3. Apply and Save Changes:
    1. Click "Apply" and then "OK" to save the changes.
6. BDR Delegation Service Not Running
  1. Ensure that the BDR delegation service is running on the chosen proxy.
Note: After adding the file share to the server, it may take 10 to 30 seconds to synchronize. During this time, the message "file share not connected" may appear. Once mapped to the proxy, it will be in an idle state. Any errors will be displayed in the menu notification.