Troubleshooting: Unable to Establish Connection to Object Storage Repository

Troubleshooting: Unable to Establish Connection to Object Storage Repository

KB ID: 190016
Issue:
You encounter an error when attempting to add an Object Storage Repository (such as Amazon S3, S3 Compatible, or Azure Blob). This issue arises due to various reasons related to connectivity and configuration.
Causes:
This error can be attributed to the following causes:
1. Invalid Credentials: Incorrect or invalid access credentials provided during repository setup.
2. Invalid Service Endpoint or DC Region: Incorrectly entered service endpoint URL or an invalid data center (DC) region selection.
3. Insufficient Access Privileges or Storage Space: The target repository lacks the necessary access permissions or storage capacity.
4. Connectivity Issue: Network or internet connectivity problems preventing communication with the repository.
Solutions:
Depending on the cause, follow these solutions to resolve the connectivity issue:
Cause 1: Invalid Credentials
  1. Ensure that you have accurately entered the required details for each object storage repository.
  2. For S3 and S3 Compatible repositories, verify the accuracy of the Access Key and Secret Key.
  3. For Azure Blob, confirm the correctness of the provided Storage Account Name and Access Key.
Cause 2: Invalid Service Endpoint or DC Region
  1. Double-check the accuracy of the Service Endpoint URL and ensure that the selected or entered DC Region is valid.
  2. Match the DC region provided in the Service Endpoint URL with the one selected/entered in the DC Region field.
Example Format:
Service Endpoint: s3.<DC_Region>.amazonaws.com
DC region: <DC_Region>
Cause 3: Insufficient Access Privileges or Storage Space
  1. Ensure that the credentials used for repository connection possess the required access privileges.
  2. For S3 Compatible Storage, verify that the locally deployed storage has sufficient storage space.
Cause 4: Connectivity Issue
  1. Confirm that the BDRSuite Backup server has unrestricted internet access.
  2. Check and configure any NAT, firewall, or antivirus tools on the server to permit traffic to/from the provided Service Endpoint.
If the issue persists, you can seek further assistance by sending a zip file containing the log folder to our support team via vembu-support@vembu.com.


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