BDRSuite Backup Server Deactivation Due to 30-Day Portal Connectivity Failure

Portal Connectivity Failure for 30 Days Leads to BDRSuite Backup Server Deactivation

KB: 150002
Issue:
Portal connectivity failure is encountered when the Vembu Server (Backup Server or Offsite DR Server) fails to establish a connection with your Vembu Portal account for a continuous period of 30 days.
Cause:
This error arises due to a lack of communication between the Vembu Server (BDR Server/Offsite DR Server) and your Vembu Portal account over the span of the preceding 30 days.
Solution:
To restore portal connectivity and reactivate the BDR (Backup and Disaster Recovery) functionality, please follow these steps:
Step 1: Access the Management Menu on the Vembu Server (BDR Server/Offsite DR Server).
Step 2: Within the Management Menu, select the License tab.
Step 3: You will be directed to the License Management page.
Step 4: Click the "Run License Check" button.
Step 5: Verify the status of the "Last Connection with Vembu Portal" on the same page to ensure it has been recently updated.
By performing these steps, you can rectify portal connectivity issues, ensuring the seamless operation of your Backup and Disaster Recovery Server.

    • Related Articles

    • Portal Connectivity Failure for 30 Days Leads to BDRSuite Backup Server Deactivation

      KB: 501016 Issue: Portal connectivity failure is encountered when the BDRSuite Backup Server (Backup Server or Offsite DR Server) fails to establish a connection with your BDRSuite Portal account for a continuous period of 30 days. Cause: This error ...

    • BDRSuite Backup Server Deactivation Notification

      KB ID: 150001 Cause: This error message is displayed when the trial period of the BDRSuite backup server expires. Solution: To resolve this issue and prevent deactivation, follow these steps: 1. Purchase Licenses: You need to acquire licenses from ...

    • Connection Failure with BDRSuite Backup Server

      KB ID: 101008 Cause: The error of connection failure with the BDRSuite Backup Server occurs when the BDRSuite Client for File & Application Backup, BDRSuite Client for VMware/Hyper-V Backup/Windows/Linux is unable to establish a connection with the ...

    • Connection Failure with BDRSuite Backup Server

      KB ID: 101008 Issue: When attempting to establish a connection with the BDRSuite Backup Server, users may encounter a connection failure error. This prevents the BDRSuite Client for File & Application Backup, and BDRSuite Client for ...

    • Backup aborted

      KB ID: 101005 Product: BDRSuite Backup Server Cause This will occur due to the following reasons: Backup configuration stored in the server and client is incompatible. When the Backup storage location is inaccessible to the backup server. If you ...