Troubleshooting: Unable to Add Azure Account to BDRSuite for Azure Recovery

Unable to Add Azure Account to BDRSuite for Recovery to Azure

KB ID: 129001
Causes:
1. Invalid Credentials: Adding an Azure Account to the BDRSuite Server may fail due to incorrect credentials.
2. Not Enough Access Privileges: Insufficient access privileges for the Azure Account can hinder the addition process.
3. Internet Connection: Lack of internet connectivity on the BDRSuite Server can prevent the addition of an Azure Account.
4. Microsoft API Connection Failed: The failure of Microsoft APIs used to establish the connection between BDRSuite and Azure can lead to this issue.
Solutions:
Cause 1 - Invalid Credentials:
  1. Ensure that you have provided accurate details: Tenant ID, Application ID, and Application Password.
  2. You can use existing application details or create a new application for BDRSuite in the Azure Portal. Refer to the provided PDF for step-by-step instructions on adding an Azure Account.
Cause 2 - Not Enough Access Privileges:
The 'Owner' Role is required for the 'Subscription' in your Azure Account that you intend to use with BDRSuite. Refer to the provided PDF for instructions on assigning the 'Owner' Role.
Cause 3 - Internet Connection:
Verify that the BDRSuite Server has a functioning internet connection. Note that Web/HTTP(s) Proxy is not supported for recovering backed-up Hosts/VMs to Azure.
Cause 4 - Microsoft API Connection Failed:
Microsoft APIs facilitate the connection between BDRSuite and your Azure Account. If this connection fails, you won't be able to add an Azure Account or access its resources. Refer to the BDRSuite Logs for detailed information on the API connection issue.
This knowledge base article addresses the inability to add an Azure Account to BDRSuite for Recovery to Azure, providing causes and solutions for common issues encountered during the setup process.

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