Troubleshooting Guide - BDRSuite GranularRecovery for MS Applications Termination Issue

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• Troubleshooting Guide: BDRSuite Backup Failed - Internal File System Error

  KB ID: 102180 Issue: Backup operations have failed due to an internal file system error within BDRSuite. This error occurs when a specific backup job in BDRSuite possesses a negative chunk file ID value, resulting in job failure. Cause: The failure ...

• Troubleshooting SNAPSHOT_FAILURE: Snapshot Initialization Issue in BDRSuite

  KB ID: 115121 Cause: BDRSuite backup server relies on the Volume Shadow Copy Service (VSS) to create snapshots. The alert is usually generated when VSS is unable to start due to an ongoing VSS process. Microsoft's native snapshot manager can only ...

• Error: Database Not Found in BDRSuite for Applications & DBs

  KB ID: 115089 Issue: Encountering a "Database not found" error during an MS-SQL server backup indicates that the configured databases are either unavailable, removed, deleted, corrupted, or facing connectivity issues. Cause: The error occurs when one ...

• BDRSuite Abnormal Termination During Backup Execution

  KB ID: 101001 Issue: The BDRSuite application terminates abnormally before the backup operation reaches completion. This situation commonly arises when the client machine's application is restarted while a backup job is actively in progress. Cause: ...

• Troubleshooting Guide: Unable to Connect to BDRSuite Portal

  KB ID: 115070 Issue: Users are encountering difficulties connecting to the BDRSuite Portal. The issue may arise due to the following reasons: a) Internet connectivity problems. b) Proxy server issues or incorrect credentials. Solution: a) Check ...