Troubleshooting Installation Issues of Microsoft Visual C++ Redistributable Packages for BDRSuite Servers and Clients [BDR / ODR]

Microsoft Visual C++ Redistributable Packages Installation Issue for BDRSuite Servers [BDR / ODR] and Clients

KB ID: 120023
Description:
This Knowledge Base article addresses the missing or failed installation of Microsoft Visual C++ Redistributable packages for BDRSuite Servers [BDR / ODR] and Clients. When these packages are not properly installed, users may encounter issues with the functionality of BDRSuite Backup Server / BDRSuite Offsite Servers, as well as various BDRSuiteclient applications.
Cause 1: Server Installation (BDRSuite Backup Server (BDR) / BDRSuite Offsite Server (ODR)):
Microsoft Visual C++ 2017 Redistributable is a prerequisite for  BDR and OffsideDR servers. If the installation of this package is skipped, users will receive notifications about it in the notification wizard of the Vembu BDR and Vembu OffsiteDR web consoles.
Solution:
Follow these steps to install the missing dependency - Windows Update 'KB2919355':
1. Ensure Windows is up-to-date (Control Panel → System and Security → Windows Update).
2. Install the Windows Update - Windows KB Articles: KB2919355.
Note: For BDR backup server installation on Windows 2012 R2, ensure that the Windows 8.1-KB2919442 update is installed before Windows 8.1-KB2919355.
Cause 2: Vembu Clients Installation:
The clients (Vembu VMBackup, Vembu ImageBackup, Vembu OnlineBackup, Vembu NetworkBackup) require certain prerequisites for installation. These prerequisites include various Microsoft Visual C++ Redistributable packages based on the specific client type.
Solution:
To resolve installation issues related to Microsoft Visual C++ Redistributable packages, follow these steps:
1. Ensure Windows is up-to-date (Control Panel → System and Security → Windows Update).
2. Install the Windows Update - Windows KB Articles: KB2919355.
3. Install the required Microsoft Visual C++ Redistributable packages based on the client type.
Note: For BDR backup server installation on Windows 2012 R2, ensure that the Windows 8.1-KB2919442 update is installed before Windows 8.1-KB2919355.
Common Installation Failures:
Microsoft Visual C++ Redistributable installation might fail due to various reasons, including network issues during client installation, interrupted installation process, or insufficient disk space on the OS drive (C:). These issues might lead to improper behavior of the client application.
Additional Note: Installation of Microsoft Visual C++ 2017 Redistributable package might fail in Windows Server 2008 R2 and 2012 R2 operating systems.
Ensure that you follow the recommended steps to maintain an up-to-date Windows environment and install the necessary Windows Updates and Redistributable packages for a smooth functioning of BDRSuite Servers [BDR / ODR] and Clients.

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