Troubleshooting: BDRSuite Integration Service (BIS) Installer File Not Found Issue

BDRSuite Integration Service (BIS) Installer File Not Found Issue

KB ID: 117432
Summary:
This knowledge base article addresses the issue where the BDRSuite Integration Service (BIS) installer file cannot be located. BIS is an essential component for backup operations, installed on the target host via the BDRSuite Server.
Cause:
The primary cause of this issue is the absence of the 'BDRSuite Integration Service (BIS)' installer file within the BDRSuite Server.
Resolution:
To rectify this issue, follow these steps:
1. Locate the BIS Installer Package:
         The BIS installer package is typically found at the following location:
`<Installation location>\packages\client\BDRSuiteIntegrationService_x_x_x_DBN.bin`
Here, 'xxx' represents the installer version.
Default Location Example:                                                                                                      'C:\ProgramFiles\Vembu\VembuBDR\packages\client\VembuIntegrationService_5_2_0_DBN.bin`
2. Contact BDRSuite Support:
If the issue persists, contact our dedicated Vembu Support Team for assistance. Reach out to us at vembu-support@vembu.com.
By following these steps, you can address the problem of the missing BDRSuite Integration Service (BIS) installer file and ensure the smooth operation of your backup processes.