Addressing "Agent Already Available" Issue in BDRSuite

Addressing "Agent Already Available" Issue in BDRSuite

KB ID: 117030
Issue:
An agent is already available on the target host, and it may be in use by another backup server. This situation typically arises when the target host has a BDRSuite Delegation Service installed by a different BDRSuite Backup Server or BDRSuite Client.
Solution:
To resolve the issue, follow these steps:
1. Check for Existing BDRSuite Delegation Service:
  1. Open Control Panel and navigate to "VembuIntegrationService."
  2. Use Services.msc to check for the presence of "BDRSuite Delegation Service."
  3. Confirm whether the BDRSuite Delegation Service is already installed on the target machine.
2. Decision Process:
  1. If the BDRSuite Delegation Service is already present and you intend to continue using it with a different BDRSuite Backup Server or BDRSuite Client, proceed accordingly.
  2. If not, remove the existing BDRSuite Delegation Service from the BDRSuite Backup Server or Client where it was originally pushed.
3. Removal and Addition Process:
If you decide to remove the existing BDRSuite Delegation Service:
  1. Uninstall the BDRSuite Delegation Service (VembuIntegrationService) manually from the control panel. (Refer KB: https://support.bdrsuite.com/portal/en/kb/articles/uninstalling-bdrsuite-delegation-service-bds)
  2. Proceed to add the BDRSuite Delegation Service from the desired BDRSuite Backup Server or BDRSuite Client as a fresh installation.
By following these steps, you can manage and resolve the issue of an agent already being available on the target host, ensuring a seamless integration of the BDRSuite Delegation Service with the desired backup server or client.
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