Addressing "Agent Already Available" Issue in BDRSuite
KB ID: 117030
An agent is already available on the target host, and it may be in use by another backup server. This situation typically arises when the target host has a BDRSuite Delegation Service installed by a different BDRSuite Backup Server or BDRSuite Client.
To resolve the issue, follow these steps:
1. Check for Existing BDRSuite Delegation Service:
- Open Control Panel and navigate to "VembuIntegrationService."
- Use Services.msc to check for the presence of "BDRSuite Delegation Service."
- Confirm whether the BDRSuite Delegation Service is already installed on the target machine.
2. Decision Process:
- If the BDRSuite Delegation Service is already present and you intend to continue using it with a different BDRSuite Backup Server or BDRSuite Client, proceed accordingly.
- If not, remove the existing BDRSuite Delegation Service from the BDRSuite Backup Server or Client where it was originally pushed.
3. Removal and Addition Process:
If you decide to remove the existing BDRSuite Delegation Service:
- Uninstall the BDRSuite Delegation Service (VembuIntegrationService) manually from the control panel. (Refer KB: https://support.bdrsuite.com/portal/en/kb/articles/uninstalling-bdrsuite-delegation-service-bds)
- Proceed to add the BDRSuite Delegation Service from the desired BDRSuite Backup Server or BDRSuite Client as a fresh installation.
By following these steps, you can manage and resolve the issue of an agent already being available on the target host, ensuring a seamless integration of the BDRSuite Delegation Service with the desired backup server or client.
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