Troubleshooting: Getting an empty database list or database are not listing while creating SQL server backup

Troubleshooting: Getting an empty database list or database are not listing while creating SQL server backup

KB ID: 115908
Cause:
The occurrence of an empty database list is often attributed to the user authenticated to the SQL instance lacking the necessary permissions.
Solution:
To address this issue, follow these steps to ensure the user has appropriate permissions:
1. Verify User Existence in SQL Server Logins:
  1. Open SQL Management Studio.
  2. Navigate to Security -> Logins.
  3. Double-click the account used for SQL instance authentication.
  4. If Windows authentication is used, verify the user account under which the "BDRSuite_Delegation_Service" service is running.
2. Grant 'sysadmin' Permission:
  1. Within the account properties, navigate to Server Roles.
  2. Confirm whether the 'sysadmin' role is enabled for the account.
  3. If not enabled, enable the 'sysadmin' role.
3. Map User to All Databases:
  1. Proceed to User Mapping in the left panel.
  2. Ensure that the user account is mapped to all databases.
  3. If not mapped, proceed to map it accordingly.
4. Finalize Changes:
  1. After enabling permissions or making any modifications, click the "OK" button to save changes.
  2. Close the properties window.
By following these steps, users can rectify the issue of encountering an empty database list on the Create Backup page by ensuring that the authenticated SQL instance user possesses the requisite permissions. If still the error persists contact BDRSuite support at vembu-support@vembu.com

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