Steps to allocate license for customers

Steps to allocate license for customers

KB ID : 115902
License Allocation Steps For Customer
  1. Go to the Customers portal console of the respective account to allot licenses to your customer.
  2. Navigate to the “License” tab in the portal console.
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  1. On the customer's License page, choose the “ Allot Licenses -> Allot Licenses to Server option, where you choose the server type and allot the purchased license to that server.”
  2. After selecting the concerned server type, you can click on the Allot License to the Server button alongside the listed license details.
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  1. Once done you will see a pop-up asking you to choose the Server from the list to which the license has to be allotted.
  2. Click on the “Allot” button to allot to the selected server.
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  1. After successful allocation to the server, the license will get auto-allocated to the entities if “Run License Check” is triggered from the respective server’s.
  2. To apply manually to the entities, please navigate to the “License -> Manage Virtual & Physical Entity Licenses -> Assign Licenses to Entities”.
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  1. Click on the “Assign License” button with respect to the entities.
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  1. Click on the “Apply” button in the pop-up window.
  2. Once after applying the license navigate to the “License - > Manage Virtual & Physical Entity Licenses -> License Overview” to view the active license entities.
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  1. Allotting Licenses directly from the License tab for Service Provider
  2. To allot a license to your service provider or customer’s under service provider, you can directly navigate to the License tab in a service provider portal console.
  3. Under the Allot Licenses to SP/ Customer tab, choose the server type and click on Allot Licenses to SP/ Customer button alongside the licenses.
  4. Once done you will see a pop-up asking you to allot the license by choosing either the service provider or the customer’s in the “Choose Customer” drop-down.
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  1. Once after choosing the option the related server will be listed in choose server tab.
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  1. You can view the allotted licenses on “Manage Virtual & Physical Entity Licenses” tab based on both Server and Organization level active licenses of both SP’s server and SP’s Customer server.
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