Troubleshooting: Unable to Sign In to the BDRSuite Server | Resolving Login Issues

Unable to Sign In to the BDRSuite Server

KB ID: 115132
Cause 1:This error can occur if the "BDRSuite Backup Server Virtual Physical Workloads" service is not properly started on your backup server machine or if it stopped due to environmental reasons.
For Windows:
1. Verify the status of the "BDRSuite Backup Server Virtual Physical Workloads" service in `services.msc` and start it if it's in a stopped state.
2. Try logging in to the backup server web console.
For Linux:
1. Verify if the BDRSuite Backup Port 32004 is in a listening state using the following command:
   netstat -a | grep 32004
   If the VembuBDR service is running, it will appear in the results.
2. If port 32004 is not in a listening state, navigate to `<vembubdr_installation_location>` and start VembuBDR manually using the following command:
   /home/vembubdr/Vembu/VembuBDR# sh
Cause 2: Error 1068: The dependency service or group failed to start.
For Windows (v5.6 onwards):
All BDRSuite services are dependency services of the "BDRSuite PostgreSQL Database" service, except for "BDRSuite WebServer." If "BDRSuite Backup Server Virtual Physical Workloads" fails to start with "Error 1068: The dependency service or group failed to start," follow these steps:
1. Open the task manager of the machine and go to the details tab. Check if `postgres.exe` is running (also kill the child executables of VembuPostgreSQL, if any). Stop all BDRSuite services running in `services.msc`.
2. Start the services one-by-one in the following order:
  1. BDRSuite PostgreSQL Database
  2. BDRSuite WebServer
  3. BDRSuite Backup Server Virtual Physical Workloads
  4. BDRSuite Memcache for AWS
  5. BDRSuite 360 Agent
  6. BDRSuite WebService for AWS
  7. BDRSuite WebSocket for AWS
  8. BDRSuite Backup Server for AWS
  9. BDRSuite Backup Server Google Workspace
  10. BDRSuite Backup Server Microsoft 365
  11. BDRSuite GranularRecovery for MS Applications
For Linux:
This error occurs when the BDRSuite PostgreSQL Database service is not started. To resolve this:
1. Open Terminal with root user privilege and check the PostgreSQL service status:
   systemctl status postgresql
2. If PostgreSQL status is inactive, start the PostgreSQL service with the following command, then check if the service status is active:
   systemctl start postgresql
3. If "BDRSuite Backup Server Virtual Physical Workloads" services still fail to start, follow these troubleshooting steps:
For Windows: Go to the services and check if the "BDRSuite Backup Server Virtual Physical Workloads" service is running. If not, run the following command prompt with Administrator privilege:
     C:\Program Files\Vembu\VembuBDR>bin\VembuBDR.exe >sgoutput.txt
     Go to the "C:\Program Files\Vembu\VembuBDR" location and send us the `sgoutput.txt` file.
          For Linux: ‚ÄčRun the following commands with Root user:
     :/home/vembubdr/Vembu/VembuBDR# sh
     :/home/vembubdr/Vembu/VembuBDR# /usr/sbin/chroot sgchroot /apache/bin/httpd -k start
     :/home/vembubdr/Vembu/VembuBDR# ./bin/VembuBDR >sgoutput.txt
     Go to the "/home/vembubdr/Vembu/VembuBDR" location and send us the `sgoutput.txt` file.

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