For Windows:1. Verify the status of the "BDRSuite Backup Server Virtual Physical Workloads" service in `services.msc` and start it if it's in a stopped state.2. Try logging in to the backup server web console.For Linux:1. Verify if the BDRSuite Backup Port 32004 is in a listening state using the following command:netstat -a | grep 32004If the VembuBDR service is running, it will appear in the results.2. If port 32004 is not in a listening state, navigate to `<vembubdr_installation_location>` and start VembuBDR manually using the following command:/home/vembubdr/Vembu/VembuBDR# sh startVembuBDR.sh
For Windows (v5.6 onwards):All BDRSuite services are dependency services of the "BDRSuite PostgreSQL Database" service, except for "BDRSuite WebServer." If "BDRSuite Backup Server Virtual Physical Workloads" fails to start with "Error 1068: The dependency service or group failed to start," follow these steps:1. Open the task manager of the machine and go to the details tab. Check if `postgres.exe` is running (also kill the child executables of VembuPostgreSQL, if any). Stop all BDRSuite services running in `services.msc`.2. Start the services one-by-one in the following order:
- BDRSuite PostgreSQL Database
- BDRSuite WebServer
- BDRSuite Backup Server Virtual Physical Workloads
- BDRSuite Memcache for AWS
- BDRSuite 360 Agent
- BDRSuite WebService for AWS
- BDRSuite WebSocket for AWS
- BDRSuite Backup Server for AWS
- BDRSuite Backup Server Google Workspace
- BDRSuite Backup Server Microsoft 365
- BDRSuite GranularRecovery for MS Applications
For Linux:This error occurs when the BDRSuite PostgreSQL Database service is not started. To resolve this:1. Open Terminal with root user privilege and check the PostgreSQL service status:systemctl status postgresql2. If PostgreSQL status is inactive, start the PostgreSQL service with the following command, then check if the service status is active:systemctl start postgresql3. If "BDRSuite Backup Server Virtual Physical Workloads" services still fail to start, follow these troubleshooting steps:For Windows: Go to the services and check if the "BDRSuite Backup Server Virtual Physical Workloads" service is running. If not, run the following command prompt with Administrator privilege:C:\Program Files\Vembu\VembuBDR>bin\VembuBDR.exe >sgoutput.txtGo to the "C:\Program Files\Vembu\VembuBDR" location and send us the `sgoutput.txt` file.For Linux: Run the following commands with Root user::/home/vembubdr/Vembu/VembuBDR# sh stopVembuBDR.sh:/home/vembubdr/Vembu/VembuBDR# /usr/sbin/chroot sgchroot /apache/bin/httpd -k start:/home/vembubdr/Vembu/VembuBDR# ./bin/VembuBDR >sgoutput.txtGo to the "/home/vembubdr/Vembu/VembuBDR" location and send us the `sgoutput.txt` file.