Error Encountered: Getting/Inserting Client Token - Issue with Inserting Client UUID into DB

Error Encountered: Getting/Inserting Client Token - Issue with Inserting Client UUID into DB

KB ID: 115102  
Cause:
This error occurs when reinstalled BDRSuite clients attempt to establish a backup connection with the backup server containing the same client entries from a previous installation, often due to improper removal from the server console.
Solution:
1. Delete Previous Client Entry:
  1. Log in to the BDRSuite Server web console.
  2. Navigate to "Management" > "Server Management" > "Client Management."
  3. Identify the problematic BDRSuite client and click on the delete icon to remove its entry.
  4. Login to the newly installed BDRSuite client.
  5. Navigate to "Backup" > "List Jobs" and rerun the backup jobs.
2. Contact Support:
If the issue persists, and the previous client entries were not present in the client management page, contact vembu-support@vembu.com for further assistance.

    • Related Articles

    • Error While Dumping MS SQL Backup Data in the Client

      KB ID: 115082 Error: Dumping MS SQL backup data fails at the BDRSuite client. Scenarios: The above error occurs at the BDRSuite client machine in the following scenarios: Cause 1: MS SQL database(s) configured for backup is set to offline. Solution: ...

    • Troubleshooting: Error Encountered When Running PowerShell Queries

      KB ID: 104056 Summary: This knowledge base article addresses the issue of encountering errors while executing PowerShell queries. The article outlines potential causes for this error and provides step-by-step solutions to resolve the issue ...

    • Troubleshooting: Error Encountered While Fetching VM Configuration Files

      KB ID: 105026 Issue Users may encounter an error when attempting to retrieve virtual machine configuration files from the datastore, leading to a failure in the process. Cause The error typically arises during the attempt to fetch virtual machine ...

    • Error Encountered During Backup Data Upload to Object Storage Repository

      KB ID: 190018 Cause: This error arises when there is a problem uploading backup data from the local cache to the object storage. It can be attributed to one of the following factors: 1. Connectivity issues between the BDR Backup Server/Offsite DR ...

    • Error while dumping backup data in the BDRSuite client

      KB ID: 101017 Cause: This error might arise during backup operations with the BDRSuite Backup Server when attempting to dump backup data using the BDRSuite Client. Solution: To address this matter, kindly reach out to our support team. Before doing ...