Proceed Ack Failed
KB ID: 115096
Cause:
The reported error, "Proceed Ack Failed," occurs during backup configuration when there is a network drop, improper network connectivity, network timeout, or if the agent doesn't receive the initial handshake acknowledgment from the backup server within the stipulated time. By default, it will wait for 1800 seconds (30 mins).Other possible reasons for this issue include:1. Failed access to the storage repository location on the backup server.2. Failed access to the backend database.3. The return acknowledgment might be dropped due to a transient network problem.
Solution:
1. Ensure the storage repository location of the backup server is accessible by the agent.2. Acknowledge failures caused by transient network issues will be automatically resolved in the next schedules. Ensure whether the issue gets resolved in the next consecutive schedule.Note: Ensure a proper network connection between the agent and servers.
If the issue persists even after following the above suggestions, please contact support at vembu-support@vembu.com for further assistance.
Related Articles
Alert: SNAPSHOT_FAILURE Host Level VSS Snapshot Failed
KB ID: 104024 Cause: The "SNAPSHOT_FAILURE" alert occurs when the VSS (Volume Shadow Copy Service) snapshot fails at the host level in a Hyper-V host machine. One of the common causes for this alert is the "VSS service" being disabled on the Hyper-V ...Restore Failed: Verify Permissions for AWS Account - Follow Prerequisites for Successful Restoration
KB ID: 502002 Issue: 1. Restore failed. Ensure all permissions for each service listed in 'Prerequisite to add an AWS account' are granted. Cause: Permissions to access the storage account are either missing or misspelled while creating a role for ...Resolve Installation Hurdles: Fixing 'Checking Prerequisites Failed. MySQL Server Cannot Be Installed In This System!' Error
KB ID: 74 Cause: The BDRSuite installation process encounters an error with the message "Checking Prerequisites Failed. MySQL Server Cannot Be Installed In This System!" This occurs when MySQL server is already installed on the BDR machine. It is ...Backup failed as the trial period for the BDRSuite Backup Server has expired
KB ID: 102041 Issue The backup process has failed due to the expiration of the trial period for the BDR Backup Server. Cause: The default trial period for a newly installed backup server is 30 days. When this trial period expires, subsequent backups ...SnapShot Creation Failed
KB ID: 103020 Cause: The error message "SnapShot Creation Failed" typically occurs when the Volume Shadow Copy Service (VSS) writer status is unstable on the machine, preventing the creation of snapshots. Solution: To resolve the "SnapShot Creation ...