Troubleshooting: AppAware Folder Deletion Failed Inside Guest Machine in BDRSuite

Troubleshooting: AppAware Folder Deletion Failed Inside Guest Machine in BDRSuite

KB ID: 115075
Issue:
When configuring a VM with the ApplicationAware option in BDRSuite Backup Server, an issue may arise where the BDRSuite Backup Server attempts to check and manipulate the Windows\Appware folder inside the guest VM. Specifically, this problem occurs during the first schedule of the backup configuration in BDRSuite. If the folder already exists, BDRSuite Backup Sir will attempt to delete and recreate it, leading to the "Appaware folder deletion was failed inside the guest machine" error.
Cause:
The "Appaware folder deletion was failed inside the guest machine" error can be attributed to the following factors:
  1. User credentials provided during the AppAware configuration are not those of an administrator user.
  2. The Windows folder within the guest VM does not have sufficient permissions.
Solution:
To resolve this issue, follow these steps:
1. Use Administrator User:
Ensure that the user credentials provided during the AppAware configuration are those of an administrator user with appropriate permissions.
2. Adjust Folder Permissions:
  1. Verify the permissions on the Windows folder within the guest VM.
  2. If the permissions are insufficient, grant full control to the Windows folder to allow VembuBDR to perform the necessary operations.
By following these steps, you can rectify the "Appaware folder deletion was failed inside the guest machine" error and ensure the smooth operation of BDRSuite Backup Server with the ApplicationAware option.

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