Troubleshooting: Invalid Guest Credentials Error in BDRSuite
KB ID: 115073
Cause:
When running a VM backup or replication job with app-aware options enabled, you may encounter the "Failed::Invalid guest credentials" error. This error occurs when the guest credentials provided for the guest machine are incorrect.
Solution:
To resolve this issue, follow these steps:
1. Edit Backup/Replication Job:
- Access the BDRSuite Backup Server interface.
- Locate the specific backup or replication job that is encountering the "Failed::Invalid guest credentials" error.
- Edit the job settings and navigate to the app-aware options page.
2. Correct Credentials:
Verify and correct the guest credentials provided for the guest machine. Ensure that the credentials are accurate and up-to-date.
3. Save and Run Incremental:
- Save the modified job settings with the corrected credentials.
- Run an incremental backup job to ensure a successful backup operation.
By following these steps, you should be able to resolve the "Failed::Invalid guest credentials" error and ensure that your VM backup or replication job proceeds without issues.