KB ID: 115060
Error Message
"Multiple connections to a server or shared resource by the same user, using more than one user name, are not allowed. Disconnect all previous connections to the server or shared resource and try again."
Issue:
The above alert message may occur during the following actions:
1. Trying to add a Microsoft Windows/Microsoft Hyper-V host in BDRSuite Backup Server.
2. Editing and saving the password of a Microsoft Windows/Microsoft Hyper-V host in BDRSuite Backup Server server after the password has been changed.
3. Removing a Microsoft Windows/Microsoft Hyper-V host in BDRSuite Backup Server.
Cause
The error is triggered when multiple connections are attempted to a server or shared resource by the same user, using different user names or modified credentials. This commonly happens during VIS installation on remote machines, where a null session is created to access the UNC path for copying installation configuration XML and installer (MSI) files.
Possible Solutions
Solution 1
Use the same credentials that were used earlier while connecting to the network share.
Solution 2
If you need to use a different user account or modified credentials, delete the existing network-shared connection for the remote machine using the following steps:
1. Open Command Prompt as Administrator.
2. Type "net use" to list all existing connections to the server.
3. Delete the connection for the remote machine where VIS needs to be pushed using the command:
net use /delete \\[ip of VIS machine]\foldername
Example: net use /delete \\10.0.0.2\admin$
Solution 3:
If the error persists even after disconnecting the network share, restart the BDRSuite service from services.msc.
Solution 4:
In the remote machine, disconnect other users from the task manager to terminate all network shares. Only perform this step when other users' connections are no longer required.
Solution 5:
Follow these steps in extreme cases when the above solutions fail to resolve the issue:
1. Restart the Workstation service from services.msc on the BDRSuite installed server. This will disconnect all network connections after restarting, so ensure that all network-shared connections are no longer needed.
2. Log out from the current session and log in again. This forces the release of all network connections made before.
3. If the issue persists, restart the server where BDRSuite is installed.
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