Unable to Access Web Console on iMac
KB ID: 115036
Challenge:
Users encounter difficulties accessing the Vembu NetworkBackup/OnlineBackup application via the web console on iMac. The web service fails to start automatically even after a successful installation.
Cause:
The Apache (httpd) service of Vembu NetworkBackup/OnlineBackup client fails to start due to the absence of the required XQuartz (X11) utility. Vembu NetworkBackup/OnlineBackup relies on X11 packages, which are no longer provided by default in OS X.
How to Confirm the Issue:
1. Open the command terminal.
2. Log in as the 'sudo' user.
3. For Networkbackup client, change your working directory to '/Applications/Vembu/VembuNetworkBackup'. For Online Backup client, change it to '/Applications/Vembu/VembuOnlineBackup'.
4. Start the application by invoking the following command:
- For Networkbackup: `sh startVembuNetworkBackup.sh`
- For OnlineBackup: `sh startVembuOnlineBackup.sh`
5. If you see the error message related to the missing X11 library, the issue is confirmed.
Solution:
Follow these steps to install the X11 (XQuartz) utility on your iMac:
2. Click on the latest DMG version download link to install X11.
3. Install the downloaded XQuartz package by following on-screen instructions.
4. After successful installation, restart Vembu NetworkBackup/OnlineBackup from the terminal or using Docker in GUI.
5. You should now be able to access the web console without any issues.