Troubleshooting: Unable to Send Email - SMTP Error: Could Not Authenticate

Troubleshooting: Unable to Send Email - SMTP Error: Could Not Authenticate

KB ID: 115034  
Cause:
The error "SMTP error: could not authenticate" may occur for the following reasons:
  1. If the configured SMTP server is Gmail, the error may result from Gmail's default settings blocking less secure applications.
  2. Incorrect credentials for the configured SMTP Microsoft Exchange Server account.
Solution:
To resolve the authentication failure issue, follow the steps below:
1. Enable Less Secure Apps for Gmail: Navigate to "My Accounts" in your email settings.
  1. Select the "Sign-in & Security" option.
  2. Enable "Allow less secure apps" by setting it to ON.
2. Provide Correct Credentials: Ensure that the correct credentials are provided for your SMTP Exchange server.
3. Reconfigure Email Settings: After completing the above steps, reconfigure the email settings in your BDRSuite web console.
4. Send Test Email: Send a test email and verify that it is successful.
By following these steps, you should overcome the "Unable to Send Email - SMTP Error: Could Not Authenticate" issue. If the problem persists, consider contacting BDRSuite support for further assistance.

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