BDRSuite Server Crash due to Dokan Driver Initialization Failure on Windows Backup Servers

BDRSuite Server Crash due to Dokan Driver Initialization Failure on Windows Backup Servers

KB ID: 115025
Cause:
The BDRSuite and OffsiteDR Service fail to start if there is an unsuccessful initialization of the Dokan driver on Windows-based Backup Servers.
Solution:
Follow the steps below to resolve the Dokan driver initialization issue on Windows Backup Server machines:
Step 1: Download and Install Windows Update
1. Download the specific Windows update for your Windows Server version by clicking on the link below:
  1. Windows Server 2012 R2
  2. Windows Server 2012
  3. Windows Server 2008 R2
2. Install the downloaded update on the backup server machine.
Step 2: Download and Install Microsoft 2015 Redistributable Package
1. Download the Microsoft 2015 Redistributable package from the link below.
  1.  Microsoft 2015 Redistributable Package
2. Install the downloaded package on the backup server machine.
Step 3: Restart Backup Server Machine
1. Restart the backup server machine at your convenience.
2. Verify that the BDRSuite Service is running without issues after the restart.
Note: Ensure to perform these steps on the respective Windows Server versions mentioned in Step 1. If the problem persists, contact BDRSuite support at support@vembu.com


    • Related Articles

    • Backup aborted

      KB ID: 101005 Product: BDRSuite Backup Server Cause This will occur due to the following reasons: Backup configuration stored in the server and client is incompatible. When the Backup storage location is inaccessible to the backup server. If you ...

    • Connection Failure with BDRSuite Backup Server

      KB ID: 101008 Cause: The error of connection failure with the BDRSuite Backup Server occurs when the BDRSuite Client for File & Application Backup, BDRSuite Client for VMware/Hyper-V Backup/Windows/Linux is unable to establish a connection with the ...

    • Connection Failure with BDRSuite Backup Server

      KB ID: 101008 Issue: When attempting to establish a connection with the BDRSuite Backup Server, users may encounter a connection failure error. This prevents the BDRSuite Client for File & Application Backup, and BDRSuite Client for ...

    • Disk Image Backup for Windows Servers and Windows Endpoints/Workstations

      Disk Image Backup - Overview BDRSuite’s Windows Disk Image Backup solution creates a complete system image of Windows machines, backing up all data including OS, applications, and configurations. This ensures quick and reliable recovery in case of ...

    • Client Authentication Failure with BDRSuite Backup Server

      KB ID: 101007 Cause: When attempting to connect to the BDRSuite Backup Server, clients may encounter an authentication failure. This problem usually arises when the client is deactivated in the backup server. Solution: To resolve the client ...