Troubleshooting: Connection Issues Between BBA/BDS/BBP and BDRSuite Backup Server

Unable to Establish Connection Between BBA/BDS/BBP Installed on the Target Host and BDRSuite Backup Server Due to Inaccessible DNS/IP

KB ID: 106064
Cause:
1. The BDRSuite Delegation Service (BDS) cannot establish a connection to the BDRSuite Backup Server using the IP Address specified in the Advanced Settings on the Backup tab. The IP causing the connection failure will be reported as a runtime error.
2. BDS is unable to connect to the BDR through port 32004 because this port is either closed or blocked, either on the BDRSuite Backup Server or on the BDS (refer to KB).
Solution:
The issue may arise from an incorrect IP Address entered in the Advanced Settings, preventing communication between the BDRSuite Backup Server and the BDRSuite Delegation Service (BDS).
To resolve this:
1. Access the BDRSuite Backup Server console.
2. Navigate to the "Data Center & Private Cloud" or "Endpoints" tab.
3. Under the Backup menu, select "Configure Backup Settings" and then choose "Advanced Settings."
4. Locate the previously entered IP Address and click on "Edit" next to the Backup Server DNS Name/IP Address.
5. Enter the correct IP Address and save the changes.
Ensure that the updated IP Address allows for successful communication between BDS and the BDRSuite Backup Server.

    • Related Articles

    • Unable to Connect to the Target Host

      KB ID: 117068 Cause: This error can occur due to the following reasons: 1. The target host's IP address is not reachable. 2. The Vembu Integration Service (VIS) is not available or not running on the target host. Solution: Cause 1: Ensure the ...

    • Unable to Establish Connection with Target Machine/Host

      KB ID: 116005 Issue: Encountering the error message "Connection could not be established to the host" typically indicates difficulties in connecting to the designated target machine or host. Several factors may contribute to this problem. Possible ...

    • Error During BDRSuite Delegation Service (BDS) Installation on the Target Host

      KB ID: 117431 Cause: The installation of BDRSuite Delegation Service (BDS) on the target host (Linux) may encounter errors due to the following reasons: 1. Insufficient Drive Space: There is not enough free disk space on the target host. 2. No ...

    • Adding a VMware Backup Proxy with Automatic BBP Installation on Target Host

      KB ID : 115205 Overview The BDRSuite Backup Proxy (BBP), running under the service name BDRSuite Delegation Service (BDS), is a required component on the target host for VMware backup operations. You can install BBP on the target Windows host in two ...

    • Unable to install Vembu Integration Service on the target host

      KB ID: 117024 Issue: Unable to Install Vembu Integration Service on Target Host Cause: This error can occur in BDRSuite backup server or BDRSuite Client due to the following reasons: 1. Network issue during agent installation on the target host. 2. ...