Troubleshooting Snapshot Failure in BDRSuite | Fix BDR Suite Snapshot Errors

Troubleshooting Snapshot Failure in BDRSuite

KB ID: 104066
Cause:
Users may encounter a "SNAPSHOT_FAILURE" error during snapshot initialization when attempting to back up virtual machines using BDRSuite. This issue arises for the following reasons:
1. The clustered volume (CSV) is not available or is offline in a failover cluster.
2. Snapshot is not supported for disks in a scaled-out file server architecture.
3. The VM configured for backup uses an SMB file share as storage, but the "File Server VSS Agent Service" role is not enabled.
Solution:
To resolve the "SNAPSHOT_FAILURE" error, follow these steps:
1. Check the Connectivity of Clustered (CSV) Volumes:
   - Ensure that the clustered volume (CSV) is accessible and online. If it is offline, bring it online and try running the backup again.
2. Enable "File Server VSS Agent Service" in SMB Server:
   a) Open Server Manager.
   b) Navigate to Dashboard -> Add Roles and Features -> Under Roles -> File and Storage Services -> File and iSCSI services.
   c) Select "File Server VSS Agent Service" and proceed with the installation.
   d) After the installation is completed, restart the server to apply the changes.
Once the above steps are completed, you should be able to create snapshots successfully without encountering the "SNAPSHOT_FAILURE" error in BDRSuite.

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