Troubleshooting "Error while Reading Bitmap File for the Disk" in BDRSuite
KB ID: 104029
Summary:
This knowledge base article addresses the issue of encountering the "Error while Reading bitmap file for the disk" within the BDRSuite software. This error can manifest when the bitmap file is missing from its designated location at "C:\ProgramData\VembuHyperVCBTStore" or when the VembuCBT drivers become corrupted.
Cause:
The aforementioned error message may arise under the following circumstances:1. The bitmap file has been inadvertently deleted from the specified directory, "C:\ProgramData\VembuHyperVCBTStore".2. Corruption of the VembuCBT drivers, which can lead to this error.
Solution:
To address this issue, please follow the steps below:1. Reinstalling VembuCBT Driver:
- Open the command prompt with administrative privileges using the "Run As Administrator" option.
- Navigate to the installation directory of the Vembu Integration Service.
- Execute the following commands to first uninstall and then reinstall the VembuCBT driver:
- `VembuInstallationLocation\Drivers\HyperV>HyperVDriverUtil.exe -uninstall`
- `VembuInstallationLocation\Drivers\HyperV>HyperVDriverUtil.exe -install`
2. Verification:
- After executing the commands, input "fltmc" in the command prompt and press 'Enter' to view the list of drivers. Verify the presence of the VembuCBT driver.
3. Performing Additional Backup:
- Given that the VembuCBT driver has been reinstalled, it is crucial to conduct an extra full backup for all backup jobs configured on the affected host.
Note: This solution has been provided to tackle the "Error while Reading bitmap file for the disk" issue within BDRSuite. By meticulously following these instructions, users can resolve the error and restore the optimal functionality of the backup application.
Related Articles
Bitmap File Not Found Error in BDRSuite
KB ID: 104028 Summary: This knowledge base article addresses the "Bitmap File Not Found" error encountered within the BDRSuite application. The error may occur due to various reasons such as the absence of the VembuCBT driver, outdated software ...Troubleshooting Guide: BDRSuite Backup Failed - Internal File System Error
KB ID: 102180 Issue: Backup operations have failed due to an internal file system error within BDRSuite. This error occurs when a specific backup job in BDRSuite possesses a negative chunk file ID value, resulting in job failure. Cause: The failure ...Disk Path Properties Error in BDRSuite
KB ID: 104011 Cause: Encountering an error while analyzing the Disk Path Properties during BDRSuite. This error typically arises when attempting to backup a virtual machine from the Hyper-V host, and the VHD/VHDX file is either inaccessible or ...Troubleshooting - Error When Opening VMDK File
KB ID: 105606 Summary: This knowledge base article provides guidance on resolving an error encountered while attempting to open a VMDK file, which is commonly associated with disk access from the datastore for read operations. Cause: The error ...Backup aborted
KB ID: 101005 Product: BDRSuite Backup Server Cause This will occur due to the following reasons: Backup configuration stored in the server and client is incompatible. When the Backup storage location is inaccessible to the backup server. If you ...