Resolving Bitmap File Not Found Error in BDRSuite

Bitmap File Not Found Error in BDRSuite

KB ID: 104028
Summary:
This knowledge base article addresses the "Bitmap File Not Found" error encountered within the BDRSuite application. The error may occur due to various reasons such as the absence of the VembuCBT driver, outdated software version, corrupted or manually deleted bitmap files, or interference from antivirus software.
Cause:
The "Bitmap File Not Found" error typically arises due to the following factors:
1. The VembuCBT driver is not installed.
2. The application is running an outdated version.
3. Bitmap files have been corrupted or manually deleted.
4. An antivirus application is blocking proper functioning.
Solution:
To address the issue, follow these steps:
1. Checking VembuCBT Driver Installation:
  1. Open the command prompt with administrative privileges.
  2. Enter the command "fltmc" to verify the presence of the VembuCBT driver.
  3. If the driver is not listed, proceed with the following steps.
2. Reinstalling VembuCBT Driver:
  1. Open the command prompt with administrative privileges.
  2. Navigate to the installation location of BDRSuite Integration Service.
  3. Execute the following commands to uninstall and reinstall the VembuCBT driver:
  4. VembuInstallationLocation\Drivers\HyperV>HyperVDriverUtil.exe -uninstall
  5. VembuInstallationLocation\Drivers\HyperV>HyperVDriverUtil.exe -install
3. Verification:
  1. After executing the commands, type "fltmc" and press 'Enter' to view the list of drivers. Confirm that VembuCBT is installed.
  2. Run the command "VembuInstallationLocation\Drivers\HyperV>fltmc" for further verification.
4. Additional Backup:
  1. As the VembuCBT driver has been reinstalled, it is essential to perform a full backup for all configured backup jobs on the specific host.
Note: This solution is provided to address the "Bitmap File Not Found" error within Vembu-VMBackup. Following the steps meticulously will help resolve the issue and ensure the proper functioning of the backup application.


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