Unable to list Disks/Volumes of the host

Unable to list Disks/Volumes of the host

KB ID : 103087
Products : Windows - ImageBackup

Possible reasons for the issue "Unable to list Disks/Volumes of the host" include:

 1.Communication issue: The agent may not be able to communicate with the server due to a blocked port (Port 32004).

 2.Agent not running: The agent responsible for listing the disks/volumes on the host may not be running.

 3.Improper installation of the agent: The agent may not have been installed correctly on the host.

 4.Network drop: A network interruption may have occurred while retrieving the drive list.

 5.Empty value in host and entity details table: The host's entry in the host and entity details table may have an empty value, causing the disks/volumes to not be listed.

 6.Agent configuration: If the agent was initially added for VM proxy or Hyper-V and later added for DiskImage, and the agent is in a stopped state, the host expansion may not occur.

Here are the solutions for the aforementioned issues:

 1.Verify Port Connectivity: Ensure that the required port (Port 32004) is open and not blocked by any firewalls or network configurations.

 2.Check Agent Status: Confirm that the agent responsible for listing the disks/volumes is running properly. If it is currently stopped, start the agent.

 3.Verify Status in "Add Windows" Page: Check the status of the host in the "Add Windows" page. It should be in an idle state, indicating that it is ready for operations.
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Implementing these solutions should help address the issues related to being unable to list disks/volumes of the host.

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