Unable to list Disks/Volumes of the host

Unable to list Disks/Volumes of the host

KB ID: 103087
Issue:
The issue at hand is the inability to list Disks/Volumes of the host in BDRSuite. This can arise due to various reasons:
Possible Causes:
1. Communication Issue: The agent might be unable to communicate with the server due to a blocked port, specifically Port 32004.
2. Agent Not Running: The agent responsible for listing the disks/volumes on the host may not be running.
3. Improper Agent Installation: The agent might not have been installed correctly on the host.
4. Network Interruption: A network interruption may have occurred while retrieving the drive list.
5. Empty Value in Database: The host's entry in the hostandentitydetails table may have an empty value, leading to the failure to list disks/volumes.
6. Agent Configuration: If the agent was initially added for VM proxy or Hyper-V and later added for DiskImage, and the agent is in a stopped state, the host expansion may not occur.
Solutions:
Here are the recommended solutions for addressing the above-mentioned issues:
1. Verify Port Connectivity: Ensure that Port 32004 is open and not blocked by any firewalls or network configurations to enable proper communication.
2. Check Agent Status: Confirm that the agent responsible for listing the disks/volumes is running correctly. If it is currently stopped, start the agent.
3. Verify Host Status: Check the status of the host in the "Add Windows" page. It should be in an idle state, indicating readiness for operations.
Implementing these solutions should help resolve the issue of being unable to list disks/volumes on the host in BDRSuite