Troubleshooting Guide: Unable to Create Backup Repository
KB ID: 102193
Description:
This error occurs when the application fails to create a backup repository. This error typically indicates issues with the storage location or permissions necessary for the backup process to function properly.
1. Invalid or non-existent storage path.
2. Inaccessible storage location due to network or permission-related issues.
Solution:
Follow these steps to troubleshoot and resolve the error
Ensure that the storage path provided for the backup repository is valid and exists. If the path is incorrect or does not exist, correct it accordingly.
2. Check Network Accessibility:
Verify if there are any network-related problems that may be preventing access to the storage location. Ensure that the network share hosting the backup repository is accessible from the Backup Server machine.
Check the permissions of the storage location to ensure that the BDRSuite Service has sufficient privileges to access the network share and create the backup repository.
4. User Account Privileges:
Confirm that the BDRSuite Service is running under a user account that has the necessary permissions to access the network share. If not, either adjust the permissions or configure the service to run under a user account with appropriate privileges.
Sometimes, restarting the BDRSuite Service can resolve temporary issues related to creating the backup repository. Restart the service and check if the error persists.
If the issue persists after following the above steps, contact technical support for further assistance. Provide detailed information about the error and any troubleshooting steps you have already taken for a more efficient resolution.
By following these steps, you should be able to address the above error and successfully create the backup repository for your application.