Backup Completed Partially Due to Folder Skipped - Troubleshooting Guide

Backup Completed Partially due to Folder Skipped

KB ID: 101013
Cause:
The "Backup Completed Partially due to Folder Skipped" error can occur for the following reasons:
  1. Read Failure: Some folders are skipped during the backup process due to problems like "Read Failure" on the client side.
  2. Permission Issues: The user account under which the B service is running lacks sufficient permission to read the folder for backup, resulting in the folder being skipped.
  3. Unreadable or Corrupted Files: If any files within the client machine are unreadable or corrupted, those files will be skipped during the backup.
  4. Files in Use: Files that are actively used by other applications during the backup progress might also be skipped.
Solution:
To resolve this issue, follow these steps and check the client machine for further details:

  1. Check for "skipped.lst" File: When a folder is skipped during backup, a file named "skipped.lst" is created in the installation location.

  1. Open "skipped.lst" File: 

    • Navigate to "BDRSuite Client Installation Location/report/backup/BackupName-ServerName -skipped.lst" on your client machine.

    • Open the file to examine which folders or files were skipped during the backup process.

  1. Verify Folder Permissions:

    • Check the permission settings for the problematic folders that were skipped.

    • Ensure that the user account running the Client agent service has full permission to access these folders.

  1. Review Skipped Folders List:

    • Access the 'View skipped folders lists' page in the backup report.

    • It provides information about the folders that were skipped along with the reasons for skipping.

  1. Exclude Corrupted/Unreadable Folders:

    • If certain folders are consistently causing issues and are unreadable or corrupted with any user account, consider excluding them from the backup list.

    • Edit the backup schedule to remove these folders to avoid partial backup issues.

By following these steps, you can address the "Backup Completed Partially due to Folder Skipped" error and ensure a more successful backup process. Regularly review and maintain the backup settings to avoid such issues in the future.