I was enable log from SGConfiguration.conf from a value 0 to 1 enable and apply to restart

after we have recicved log informtaion from event viewer 

The description for Event ID 100 from source BDRSuite_Backup_Server_Virtual_Physical_Workloads cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.